You see the following Windows Alert event:
Alert: The memory warning threshold of Manager Node <servername> has been exceeded.
Alert Instance ID: 863
Time: July 18, 2013 00:46
Last Updated: July 18, 2013 00:46
Description: The memory warning threshold has been exceeded.
The following DSM message is also logged:
The DSM has reached the maximum memory that's been allocated for the application. (default = 4GB) <InformationItem>
<Value>3.98 GB (4,269,473,792 bytes)</Value> </InformationItem> <InformationItem> <Name>maxMemory</Name>
<Value>3.98 GB (4,269,473,792 bytes)</Value>
The memory allocation for the DSM application should be a minimum of 8 GB. Windows alerts and DSM logging provide warnings and notifications if the allocated memory is too low. To resolve the issue, increase the RAM available to the DSM.
To increase the allocated memory
- For Windows
- Go to the DSM directory. This is the same directory where the Deep Security Manager.exe is located. For example: C:\Program Files\Trend Micro\Deep Security Manager.
- Create a new file named 'Deep Security Manager.vmoptions'.
- Edit the file by adding this line, wherein "8g" will make 8 GB of memory available to DSM:
- Save the file and restart the DSM.
- For Linux
- Go to the DSM /opt/dsm/.
- Create a new file named 'dsm_s.vmoptions'.
- Edit the file by adding this line, wherein "8g" will make 8 GB of memory available to the DSM:
- Save the file and restart the DSM service using this command:
service dsm_s restart
To verify the configured memory
- For DSM 9.0 and above:
- On the DSM console, go to the Administration tab and click System Information in the left menu. The System Details screen appears.
- In the center pane, expand Manager Node > Memory .
The Maximum Memory value indicates the configured memory.
- For DSM 8.0:
- On the DSM console, click System > System Information in the left menu.
- In the center pane, scroll down to the System Details > Memory section. The Maximum Memory value indicates the allocated memory for the DSM.