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Unable to upgrade clients to OfficeScan 10.6 SP3 Patch 1

- Updated:
- 14 Feb 2014
- Product/Version:
- OfficeScan 10.6
- Platform:
- Windows 2008 Enterprise
- Windows 2008 Standard
- Windows 2012 Enterprise

Summary

The clients are getting an http error 403.1 Forbidden: Execute access is denied during the start of the upgrade download process.

Findings from debug log:

2013-12-10 06:21:47 10.168.10.19 GET /officescan/cgi/cgiRqHotFix.exe ClientType=6&RELEASE=10.6&INTEGRITYCHK=1 8181 - 10.168.10.40 62691CB3BF62DAF233FB2C02782E7BD2 - 200 0 0 453
2013-12-10 06:21:54 10.168.10.19 GET /officescan/hotfix_admin/TmUn - 8181 - 10.168.10.49 62691CB3BF62DAF233FB2C02782E7BD2 - 403 1 5 0
2013-12-10 06:21:54 10.168.10.19 GET /officescan/hotfix_admin/TmUn - 8181 - 10.168.10.49 62691CB3BF62DAF233FB2C02782E7BD2 - 403 1 5 0

Details

This is caused by an issue in IIS permission/settings:

To resolve this issue:

Open Internet Information Services (IIS) Manager.
Go to Sites.
Expand the OfficeScan website.
Click the officescan folder.
On the right pane, double-click Handler Mappings.
Under Actions click Edit Feature Permissions.
Put a check on Scripts then click OK.
Restart the IIS service.
Deploy Patch 1 to OfficeScan clients.

Rating:

Category:

Upgrade; Update

Solution Id:

1101844

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