Summary
The clients are getting an http error 403.1 Forbidden: Execute access is denied during the start of the upgrade download process.
Findings from debug log:
2013-12-10 06:21:47 10.168.10.19 GET /officescan/cgi/cgiRqHotFix.exe ClientType=6&RELEASE=10.6&INTEGRITYCHK=1 8181 - 10.168.10.40 62691CB3BF62DAF233FB2C02782E7BD2 - 200 0 0 453
2013-12-10 06:21:54 10.168.10.19 GET /officescan/hotfix_admin/TmUn - 8181 - 10.168.10.49 62691CB3BF62DAF233FB2C02782E7BD2 - 403 1 5 0
2013-12-10 06:21:54 10.168.10.19 GET /officescan/hotfix_admin/TmUn - 8181 - 10.168.10.49 62691CB3BF62DAF233FB2C02782E7BD2 - 403 1 5 0
2013-12-10 06:21:54 10.168.10.19 GET /officescan/hotfix_admin/TmUn - 8181 - 10.168.10.49 62691CB3BF62DAF233FB2C02782E7BD2 - 403 1 5 0
2013-12-10 06:21:54 10.168.10.19 GET /officescan/hotfix_admin/TmUn - 8181 - 10.168.10.49 62691CB3BF62DAF233FB2C02782E7BD2 - 403 1 5 0
Details
This is caused by an issue in IIS permission/settings:
To resolve this issue:
- Open Internet Information Services (IIS) Manager.
- Go to Sites.
- Expand the OfficeScan website.
- Click the officescan folder.
- On the right pane, double-click Handler Mappings.
- Under Actions click Edit Feature Permissions.
- Put a check on Scripts then click OK.
- Restart the IIS service.
- Deploy Patch 1 to OfficeScan clients.