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Unable to upgrade clients to OfficeScan 10.6 SP3 Patch 1

    • Updated:
    • 14 Feb 2014
    • Product/Version:
    • OfficeScan 10.6
    • Platform:
    • Windows 2008 Enterprise
    • Windows 2008 Standard
    • Windows 2012 Enterprise
Summary
The clients are getting an http error 403.1 Forbidden: Execute access is denied during the start of the upgrade download process.
Findings from debug log:
2013-12-10 06:21:47 10.168.10.19 GET /officescan/cgi/cgiRqHotFix.exe ClientType=6&RELEASE=10.6&INTEGRITYCHK=1 8181 - 10.168.10.40 62691CB3BF62DAF233FB2C02782E7BD2 - 200 0 0 453
2013-12-10 06:21:54 10.168.10.19 GET /officescan/hotfix_admin/TmUn - 8181 - 10.168.10.49 62691CB3BF62DAF233FB2C02782E7BD2 - 403 1 5 0
2013-12-10 06:21:54 10.168.10.19 GET /officescan/hotfix_admin/TmUn - 8181 - 10.168.10.49 62691CB3BF62DAF233FB2C02782E7BD2 - 403 1 5 0
Details
Public
This is caused by an issue in IIS permission/settings:
To resolve this issue:
  1. Open Internet Information Services (IIS) Manager.
  2. Go to Sites.
  3. Expand the OfficeScan website.
  4. Click the officescan folder.
  5. On the right pane, double-click Handler Mappings.
  6. Under Actions click Edit Feature Permissions.
  7. Put a check on Scripts then click OK.
  8. Restart the IIS service.
  9. Deploy Patch 1 to OfficeScan clients.
Premium
Internal
Rating:
Category:
Upgrade; Update
Solution Id:
1101844
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