Trend Micro - Securing Your Journey to the Cloud Business
Support
Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

Cannot send out invitation emails of Mobile Security (TMMS) for Enterprise

    • Updated:
    • 29 Apr 2015
    • Product/Version:
    • Mobile Security for Enterprise 9.0
    • Mobile Security for Enterprise 9.1
    • Mobile Security for Enterprise 9.2
    • Platform:
    • Android 2.0, 2.1 Eclair
    • Android 2.1+
    • Android 2.2 Froyo
    • Android 2.3 Gingerbread
    • Android 3.x Honeycomb
    • Android 4.0 Ice Cream Sandwich
    • Android 4.1 Jellybean
    • Android 4.2 Jellybean
    • Android 4.3 Jellybean
    • Android 4.4 KitKat
    • Blackberry 5.x
    • iOS 3.0+
    • Symbian ^3
Summary
You are unable to send out invitation emails to enroll devices in TMMS for Enterprise.
Details
Public
The issue occurs when there is an error in the TmOMSM.ini file. The section REMOVE_ADMIN_NOTIFY has been altered and renamed REMOVE_ADMIN_NOTIGY.
To resolve the issue:
  1. Go to the the Management Server and open the ...\Trend Micro\Mobile Security folder.
  2. Open the TmOMSM.ini file and go to the Mobile Security Management Module Service.
  3. Search for REMOVE_ADMIN_NOTIGY and rename it to "REMOVE_ADMIN_NOTIFY".
  4. Start the Mobile Security Management Module Service.
  5. Log in to the TMMS web console and send the invitation emails.
Premium
Internal
Rating:
Category:
Configure; Troubleshoot; Deploy; Install
Solution Id:
1102149
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.
Related Articles