Cannot send out invitation emails of Mobile Security (TMMS) for Enterprise

Summary

You are unable to send out invitation emails to enroll devices in TMMS for Enterprise.

Details

The issue occurs when there is an error in the TmOMSM.ini file. The section REMOVE_ADMIN_NOTIFY has been altered and renamed REMOVE_ADMIN_NOTIGY.

To resolve the issue:

Go to the the Management Server and open the ...\Trend Micro\Mobile Security folder.
Open the TmOMSM.ini file and go to the Mobile Security Management Module Service.
Search for REMOVE_ADMIN_NOTIGY and rename it to "REMOVE_ADMIN_NOTIFY".
Start the Mobile Security Management Module Service.
Log in to the TMMS web console and send the invitation emails.

Rating:

Category:

Configure; Troubleshoot; Deploy; Install

Solution Id:

1102149

Feedback

Did this article help you?

Thank you for your feedback!

What was the problem with this article?

The image(s) in the article did not display properly.

The article did not provide detailed procedure.

The article is hard to understand and follow.

The video did not play properly.

The article did not resolve my issue.

Others. Please specify.

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:

We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

Thanks for voting.

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:

We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.