Sign In with your
Trend Micro Account

Sign in to MySupport

Need Help?

Need More Help?

Create a technical support case if you need further support.

Counters for C&C email of InterScan Messaging Security Suite (IMSS) and Control Manager (TMCM) are different

- Updated:
- 24 Nov 2016
- Product/Version:
- InterScan Messaging Security Suite 7.5 Windows
- InterScan Messaging Security Suite 7.5 Windows
- Platform:
- Windows 2008 Server R2
- Windows 2012 Server Essentials

Summary

The IMSS and TMCM counters for the C&C emails are not synchronized.

Details

This happens because IMSS counts both incoming and outgoing messages that trigger the filter, while TMCM only counts the outgoing messages in the C&C Callback Information View.

Rating:

Category:

Configure; Troubleshoot; Deploy; Install; Migrate

Solution Id:

1102179

Feedback

Did this article help you?

Thank you for your feedback!

What was the problem with this article?

The image(s) in the article did not display properly.

The article did not provide detailed procedure.

The article is hard to understand and follow.

The video did not play properly.

The article did not resolve my issue.

Others. Please specify.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

Thanks for voting.

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:

We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.