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“JDBC-ODBC BRIDGE: [unixODBC] Could not connect to the server; Could not connect to remote socket” appears on the console

    • Updated:
    • 30 Jul 2014
    • Product/Version:
    • InterScan Web Security Virtual Appliance 5.5
    • InterScan Web Security Virtual Appliance 5.6
    • InterScan Web Security Virtual Appliance 6.0
    • InterScan Web Security Virtual Appliance 6.5
    • Platform:
    • N/A N/A
Summary
You can successfully log in, but you get the following error message while on the InterScan Web Security Virtual Appliance (IWSVA) web console:
JDBC-ODBC BRIDGE: [unixODBC] Could not connect to the server; Could not connect to remote socket.
Details
Public
The error message appears due to insufficient space in one of the partitions used by IWSVA. To resolve the issue:
A. Isolate the partition.
Notes:
  • Do not delete any file or folder.
  • Depending on the tool you run, you may log all the session outputs so you can submit them to Trend Micro Technical Support. Such option should be activated before establishing the connection.
  1. Use SSH to log on as root and access the command line interface.
  2. Run the following commands to collect disk usage information:
    cd /
    du -h --max-depth=2 > du.txt
    du -h /var > var.txt
    du -h /var/iwss > iwss.txt
  3. Run the following command to show the partition space usage.
    df -h > df.txt
  4. Run the following command to navigate through the hierarchy of folders and find the files that consume too much space:
    du -sh [directory_name]/*
    Example:
    Run "du -sh /var/*" first. If, for example, you notice that the iwss folder takes too much space, run the command "du -sh /var/iwss/*". Repeat until you reach the folder or file that takes most of the partition space.
B. Contact Trend Micro Technical Support.
Submit the following information to Trend Micro Technical Support to get assistance in removing the file or folder:
  • product version
  • product build
  • output of the commands in Step A
Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1102248
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