The User Contact Information requires additional steps to synchronize data between the Active Directory server and TMCM/Apex Central.

TMCM/Apex Central™ synchronizes data from the Active Directory's Global Category. However, by default, not all user information is synchronized between the Global Category and Active Directory.

TMCM/Apex Central requires the following information:

• proxyAddresses
• department
• homephone
• PhysicalDeliveryOfficeName
• telephoneNumber
• title

If these attributes are not synchronized to the Global Category, you will see "N/A" in the related column of the Contact Information page of the user/endpoint directory.

To synchronize the necessary information between the Global Category and the Active Directory:

1. Open the Microsoft Management Console (MMC).
2. Add a snap-in (Active Directory Schema).
3. On the left panel, go to Attribute.
4. Enable the Replicate this attribute to Global Catalog for each of the following attributes:
   • proxyAddresses
   • department
   • homephone
   • PhysicalDeliveryOfficeName
   • telephoneNumber
   • title
5. Wait until the Active Directory replication finishes.