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Deleting a user account and user files in the SafeSync for Enterprise (SSFE) server to increase disk space

    • Updated:
    • 11 Apr 2016
    • Product/Version:
    • SafeSync for Enterprise 2.0
    • SafeSync for Enterprise 2.1
    • Platform:
    • Macintosh Leopard
    • Macintosh Lion
    • Macintosh Snow Leopard
    • Windows 7 32-bit
    • Windows 7 64-bit
    • Windows 7 Home Premium 32-bit
    • Windows 7 Home Premium 64-bit
    • Windows 7 Ultimate 32-bit
    • Windows 7 Ultimate 64-bit
    • Windows Vista 32-bit
    • Windows Vista 64-bit
    • Windows XP Professional
    • Windows XP Tablet PC
Summary

After deleting a user from the SSFE web console, the files of that user is still stored in the server. This article tells you how to completely remove a user account and its files from the server to free up disk space.

Details
Public

To remove a user account from the server:

  1. Delete the user from the SSFE Admin console. For example, https://www.example.com:3443.
  2. Log in to the SSFE web portal using an administrator account.

    Under the Team folder, you will see the [Deleted user] xxx xxx folder. This is where all of the deleted user accounts are stored.

    Deleted user folder

  3. Delete all the files and folders in the [Deleted user] xxx xxx folder, but do not delete the [Deleted user] xxx xxx yet. If you delete the [Deleted user] xxx xxx folder, you will get the following error:

    The specified folder is not empty, remove the contents, check the recycle bin and try again.

    Specified folder is not empty error

  4. Empty the contents of the Recycle Bin.
  5. Delete the [Deleted user] xxx xxx folder. You can now do this without getting the error mentioned above.

All the files of deleted users are now removed from the server.

Premium
Internal
Rating:
Category:
Configure
Solution Id:
1102405
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