"Failed to setup extended errors" appears when registering Endpoint Application Control (EAC) Agent to the server using SSL protocol

- Updated:
- 14 Dec 2017
- Product/Version:
- Endpoint Application Control 1.0
- Platform:
- Windows 2008 Server R2
- Windows 7 32-bit
- Windows 7 64-bit

Summary

On Windows 7 or Windows 2008 R2 platform, the EAC Agent cannot register to the server via SSL protocol. The following error message shows in AcAgent.log (%appdata%\Trend Micro\AcAgent):

Error details: schannel: failed to setup extended errors.

Details

To resolve the issue, download and apply the Microsoft Fix324839.

Rating:

Category:

Troubleshoot; Deploy; Install

Solution Id:

1102595

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