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"Insufficient disk space" error appears when importing custom sandbox in Deep Discovery Inspector (DDI)

    • Updated:
    • 16 May 2016
    • Product/Version:
    • Deep Discovery Inspector 3.5
    • Deep Discovery Inspector 3.6
    • Deep Discovery Inspector 3.7
    • Deep Discovery Inspector 3.8
    • Platform:
    • N/A N/A
Summary

You are unable to import custom sandbox in DDI and the following message appears:

Wed Mar 12 19:23:31 JST 2014: Error (140): Insufficient disk space

In the /u-sandbox/log/usandbox.log, you see the following log entries:

2014-03-12 19:23:31,044 [27419:27419][ INFO] disk size is free(nnn KB) - pre-allocate(nnn KB) > 1048576 KB. [cmdletsbxgrp/cmd_create(143)]

2014-03-12 19:23:31,044 [27419:27419][CRITICAL] disk size will be full, because free(nnn KB) - pre-allocate(nnn KB) < 1048576 KB. [cmdletsbxgrp/cmd_create(145)]

2014-03-12 19:23:31,045 [27419:27419][ INFO] usbxcli return=[140], consoloe_output=[Error(140): Insufficient disk space] [usbxcli/process(397)]

Details
Public

To properly setup the sandbox, DDI requires to have a higher disk size than the Open Virtual Appliance (OVA) image size. In this case, the OVA image size is too large and cannot be uploaded in DDI.

To resolve the issue, remove any unnecessary software on the sandbox machine to reduce its disk size before importing the OVA image in DDI.

As a workaround, re-install DDI on the machine with the following recommended hardware specifications:

  • CPU: Two Intel Core2 Quad processors (recommended)
  • RAM: 8GB (minimum)
  • Hard disk space: 100GB minimum
    Note: For additional log storage space, 300-500GB is recommended.
  • Network interface card (NIC): Two NICs (minimum)
    For better performance, you may use a plug-in NIC as a data port, rather than an onboard NIC.

Refer to the DDI Administrator's Guide for more information.

If the issue persists even with the recommended hard disk space, contact Trend Micro Technical Support.

Premium
Internal
Rating:
Category:
Configure; Troubleshoot; Install
Solution Id:
1102711
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