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Log shows IP address instead of user name in InterScan Web Security Virtual Appliance (IWSVA)

    • Updated:
    • 11 Aug 2015
    • Product/Version:
    • InterScan Web Security Virtual Appliance 6.0
    • InterScan Web Security Virtual Appliance 6.5
    • Platform:
    • Virtual Appliance 4.1
    • Virtual Appliance 5.1
Summary

Log/report shows the IP address instead of user name.

                                                Click image to enlarge.

To display the user name in logs/report:

  1. User name must pass IWSVA's authentication.
  2. IWSVA should use User Identification.
  3. In WCCP mode, ipuser_cache always needs to be enabled.

    enable# configure module ldap ipuser_cache enable

 
  • The user name will not be displayed if even one of the above conditions is not met.
  • The first two conditions are required. The third is for WCCP mode.
Details
Public

The issue occurs because the ipuser_cache is disabled and the clients’ IP addresses are in the Authentication White List.

As a workaround:

  1. Enable ipuser_cache via the following CLI command.

    enable# configure module ldap ipuser_cache enable

  2. Go to Web console > Administration > IWSVA Configuration > User Identification then remove the entry from the Authentication White List tab.
Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1102721
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