Cannot start a computer joined to a Windows domain after enabling boot volume encryption

- Updated:
- 10 Jun 2015
- Product/Version:
- SecureCloud 3.6
- Platform:
- Windows All

Summary

In certain circumstances, a computer joined to a Windows domain is unable to start after you enable boot volume encryption.

Details

This issue occurs when the SecureCloud Agent connects to the on-premise SecureCloud server that has an AD self-signed SSL certificate. In this case, the SecureCloud Agent may not be able to validate that particular SSL certificate.

Before you enable boot volume encryption do the following:

After configuring and registering the agent, stop the setup wizard and SecureCloud Agent service.
Go to the agent installation path and open config.xml. The default installation path of SecureCloud agent:
- In 64-bit Windows computer: %programfiles(x86)%\Trend Micro\SecureCloud\Agent\
- In 32-bit Windows computer: %programfiles%\Trend Micro\SecureCloud\Agent\
Change the value of ignore_ssl_error to:
ignore_ssl_error=True
Start the SecureCloud Agent service and enable boot volume encryption normally.

If you already enabled boot volume encryption, contact Technical Support to resolve the issue.

Rating:

Category:

Configure

Solution Id:

1102778

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