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Cannot start a computer joined to a Windows domain after enabling boot volume encryption

    • Updated:
    • 10 Jun 2015
    • Product/Version:
    • SecureCloud 3.6
    • Platform:
    • Windows All
Summary

In certain circumstances, a computer joined to a Windows domain is unable to start after you enable boot volume encryption.

Details
Public
This issue occurs when the SecureCloud Agent connects to the on-premise SecureCloud server that has an AD self-signed SSL certificate. In this case, the SecureCloud Agent may not be able to validate that particular SSL certificate.
Before you enable boot volume encryption do the following:
  1. After configuring and registering the agent, stop the setup wizard and SecureCloud Agent service.
  2. Go to the agent installation path and open config.xml. The default installation path of SecureCloud agent:
    • In 64-bit Windows computer: %programfiles(x86)%\Trend Micro\SecureCloud\Agent\
    • In 32-bit Windows computer: %programfiles%\Trend Micro\SecureCloud\Agent\
  3. Change the value of ignore_ssl_error to:
    ignore_ssl_error=True
  4. Start the SecureCloud Agent service and enable boot volume encryption normally.
If you already enabled boot volume encryption, contact Technical Support to resolve the issue.
Premium
Internal
Rating:
Category:
Configure
Solution Id:
1102778
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