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"OfficeScan Agents do not have a valid OfficeScan Server certificate" appears on the dashboard

    • Updated:
    • 1 Dec 2016
    • Product/Version:
    • OfficeScan 11.0
    • OfficeScan XG.All
    • Platform:
    • Windows 2003 Datacenter 64-bit
    • Windows 2003 Enterprise
    • Windows 2003 Server R2
    • Windows 2003 Standard 64-bit
    • Windows 2008 32-Bit
    • Windows 2008 64-Bit
    • Windows 2008 Datacenter
    • Windows 2008 Datacenter 64-bit
    • Windows 2008 Enterprise
    • Windows 2008 Enterprise 64-bit
    • Windows 2008 Server R2 Enterprise
    • Windows 2008 Standard
    • Windows 2008 Standard 64-bit
    • Windows 2008 Web Server Edition
    • Windows 2008 Web Server Edition 64-bit
    • Windows 2012 Datacenter R2
    • Windows 2012 Enterprise
    • Windows 2012 Enterprise R2
    • Windows 2012 Server Essential R2
    • Windows 2012 Server Essentials
    • Windows 2012 Standard
    • Windows 2012 Standard R2
    • Windows 2016
Summary

Starting with OfficeScan 11.0, the server-agent communication was enhanced to ensure that communication to and from the server is secured and trusted. This happens through authentication keys. The server signs the data using a private key, while the agent verifies it via public key.

When the server and agent keys mismatch, agents cannot download the new settings from the server. The OfficeScan Server dashboard shows the following message:

One or more OfficeScan Agents do not have a valid OfficeScan server certificate.

Details
Public

To resolve the issue:

  1. Identify the agents with mismatched certificates.
    1. Go to [Server Path]\PCCSRV\Admin\Utility\CertificateManager.
    2. Execute "CertificateManager.exe -l [Output CSV file full path]". All the agents with mismatched certificate will be listed in a CSV file.
  2. Recover the agent certificate by doing one of the following:
    • Option 1: Copy the IpXfer ([Server Path]\PCCSRV\Admin\Utility\IpXfer) and agent certificate ([Server Path]\PCCSRV\Pccnt\Common\OfcNTCer.dat) to the agent with mismatched certificate. Execute "IpXfer.exe/IpXfer_x64.exe –e [agent certificate file]".
       
      In OfficeScan XG, a new version of ipxfer is included. It has a new feature that prevents moving an agent without password. To execute the ipxfer, a new parameter for password (-pwd) is added.
    • Option 2: Reinstall the agent.
Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1102851
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