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Special characters on password are not accepted in Endpoint Encryption

    • Updated:
    • 24 Nov 2016
    • Product/Version:
    • Endpoint Encryption
    • Platform:
    • Windows 7 32-bit
    • Windows 7 64-bit
    • Windows 8 32-bit
    • Windows 8 64-bit
Summary
When your password has special characters, you cannot authenticate to the PolicyServer.
Details
Public
The following characters are prohibited as password:
  • Apostrophe (')
  • Quotation marks (")
  • Grave accent (`)
  • Tilde (~)
  • Caret (^)
The issue happens when the keyboard mapping of Full Disk Encryption 3.1.3 is changed from US-English keyboard to US-International keyboard.
This is already fixed in Full Disk Encryption 5.0.
As a workaround, do any of the following:
  • Use the on-screen keyboard to enter your password.
  • Press the SPACEBAR key after entering the keys mentioned above.
  • Change the password to remove the special character.
Premium
Internal
Rating:
Category:
Configure; Troubleshoot
Solution Id:
1102887
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