Special characters on password are not accepted in Endpoint Encryption

- Updated:
- 24 Nov 2016
- Product/Version:
- Endpoint Encryption 3.1 Full Disk Encrypti
- Endpoint Encryption 3.1 PolicyServer
- Endpoint Encryption 5.0
- Platform:
- Windows 7 32-bit
- Windows 7 64-bit
- Windows 8 32-bit
- Windows 8 64-bit

Summary

When your password has special characters, you cannot authenticate to the PolicyServer.

Details

The following characters are prohibited as password:

Apostrophe (')
Quotation marks (")
Grave accent (`)
Tilde (~)
Caret (^)

The issue happens when the keyboard mapping of Full Disk Encryption 3.1.3 is changed from US-English keyboard to US-International keyboard.
This is already fixed in Full Disk Encryption 5.0.

As a workaround, do any of the following:

Use the on-screen keyboard to enter your password.
Press the SPACEBAR key after entering the keys mentioned above.
Change the password to remove the special character.

Rating:

Category:

Configure; Troubleshoot

Solution Id:

1102887

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