Cloud Pre-Filter rejects message from a sender in the Approved Sender list in InterScan Messaging Security Virtual Appliance (IMSVA)

- Updated:
- 24 Nov 2016
- Product/Version:
- InterScan Messaging Security Virtual Appliance 8.2
- InterScan Messaging Security Virtual Appliance 8.5
- InterScan Messaging Security Virtual Appliance 9.0
- Platform:
- N/A N/A

Summary

The Cloud Pre-Filter blocks a message and shows "Other" as the reason. This happens even when the sender of the message is included in the Approved Sender list.

Details

The message is rejected because it triggers the VSAPI scanning exception rule, which has a higher priority than the Approved Sender list.

To make the Cloud Pre-Filter allow those messages that are corrupted and exceeding system limits, submit a case to Trend Micro Technical Support.

Rating:

Category:

Troubleshoot

Solution Id:

1102894

Feedback

Did this article help you?

Thank you for your feedback!

What was the problem with this article?

The image(s) in the article did not display properly.

The article did not provide detailed procedure.

The article is hard to understand and follow.

The video did not play properly.

The article did not resolve my issue.

Others. Please specify.

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:

We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

Thanks for voting.

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:

We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.