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Control Manager (TMCM) agent of InterScan Messaging Security Virtual Appliance (IMSVA) crashes and cannot send logs to TMCM

    • Updated:
    • 22 Oct 2015
    • Product/Version:
    • InterScan Messaging Security Virtual Appliance 8.2
    • InterScan Messaging Security Virtual Appliance 8.5
    • InterScan Messaging Security Virtual Appliance 9.0
    • Platform:
    • N/A N/A
Summary

The TMCM agent (imsscmagent) of IMSVA keeps on restarting and it cannot upload logs to TMCM. The TMCM agent log (Agent.log) shows the following error:

The queue: /opt/trend/imss/config/log/ occupies hard disk more than 10MB for longer than 25 minutes. It's abnormal, restart /opt/trend/imss/bin/imsscmagent

Details
Public

The issue happens because too many logs should be uploaded to TMCM at a certain time, but the agent queue size is not enough.

To resolve this, increase the RealTime_Queue_Size setting:

  1. Locate the RealTime_Queue_Size setting in /opt/trend/imss/config/Agent.ini file.
  2. Increase the size to 100M. After the modification, the parameter should be similar to the following:
     
    The default size of RealTime_Queue_Size is 10M (RealTime_Queue_Size=10000000).

    RealTime_Queue_Size=100000000

  3. Run the following command to apply the changes:

    # S99CMAGENT restart

Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1102940
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