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Adding Hosted Email Security (HES) as a managed service in Remote Manager (TMRM)

    • Updated:
    • 13 Mar 2020
    • Product/Version:
    • Hosted Email Security
    • Remote Manager
    • Platform:
    • N/A N/A
Summary

Manage your Hosted Email Security (HES) accounts through the Remote Manager (TMRM) console.

Details
Public

  1. Add the customer to Remote Manager, and then select Hosted Email Security (HES) from the dropdown list.

    Select Hosted Email Security (HES)

     
  2. Type the description of the product/service.
  3. Click Done.
  4. Take note of the GUID/Authorization Key.

    Take note of the GUID/Authorization Key

    GUID/Authorization Key

     
  5. Log in to the customer's HES account.
  6. Click Administration > Remote Manager.
  7. Type the Authorization Key, and then click Connect.
    It will take approximately 10 minutes before HES completes the connection to your Remote Manager console.
  8. Review the connection status.
    The new HES data can take three hours before it updates on the Remote Manager console. The HES customer information is updated once a day.
    The HES account should now be manageable via the reseller's Remote Manager console.

  1. Log in to your Remote Manager console.
  2. Click the Customers tab.
  3. Select the customer that owns HES service.
  4. In the Products tab, click Add.
  5. Select Hosted Email Security from the Product Type.

    Select Hosted Email Security 

  6. Type the description of the product/service.
  7. Click Done.
  8. Take note of the GUID/Authorization Key, and then click OK.

     Take note of the GUID/Authorization Key

    GUID/Authorization Key

  9. Log in to the customer's Hosted Email Security account.
  10. Click Administration > Remote Manager.
  11. Type the Authorization Key, and then click Connect.
    It will take approximately 10 minutes before HES completes the connection to your Remote Manager console.
  12. Review the connection status.
    The new HES data can take three hours before it updates on the Remote Manager console. The HES customer information is updated once a day.
    The HES account should now be manageable via the reseller's Remote Manager console.

For new customers

  1. Log in to your Remote Manager console.
  2. Click New Customer.
  3. Complete the form.
    Remote Manager form 
  4. Assign HES service plan.
  5. Click Save.

For existing customers

  1. Log in to your Remote Manager console.
  2. Go to Customers tab.
  3. Select the customer who wants to add HES.
  4. Assign HES service plan.
  5. Click Save.
Premium
Internal
Partner
Rating:
Category:
Configure; Install; Register
Solution Id:
1102994
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