Summary
Manage your Worry-Free Business Security Services (WFBS-SVC) account in the Remote Manager (TMRM) console.
Details
- Add the customer to TMRM, and then choose WFBS-SVC from the drop-down list.
- Type the description of the product/service.
- Click Next.
- Take note of the GUID/Authorization Key.
- Log on to the customer's WFBS-SVC account.
- Click Administration > Trend Micro Remote Manager.
- Type the Authorization Key, and then click Connect. The WFBS-SVCs account should now be manageable via the reseller's Remote Manager console.
- Log in to your TMRM console.
- Click the Customers tab.
- In the Products tab, click Add.
- Select WFBS-SVC from Product Type.
- Type the description of the product/service.
- Click Done.
- Take note of the GUID/Authorization Key, and then click OK.
- Log in to the customer's WFBS-SVC account.
- Click Administration > Trend Micro Remote Manager. The console should be switched to Classic Mode. Advance Mode does not support Remote Manager.
- Type the Authorization Key, and then click Connect. The WFBS-SVC account should now be manageable via the reseller's TMRM's console.
- Log in to your Remote Manager console.
- Click New Customer.
- Complete the form.
- Assign WFBS-SVC service plan.
- Click Save.
For existing customers:
- Log in to your Remote Manager console.
- Go to Customers tab.
- Select the customer who wants to add WFBS-SVC.
- Assign WFBS-SVC service.