Trend Micro - Securing Your Journey to the Cloud Business
Support
Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

Enabling compatibility mode to support Internet Explorer (IE) 11 in ScanMail for Exchange (SMEX) 11 Patch 1

    • Updated:
    • 22 Apr 2014
    • Product/Version:
    • ScanMail for Exchange 11.0
    • Platform:
    • Windows 2008 Enterprise
Summary
Apply Patch 1 and use the compatibility view in IE 11 to avoid the following issues on SMEX:
  • One of the following warning messages appears upon opening SMEX 11 console:
    • ScanMail requires Microsoft Internet Explorer 6.0/7.0/8.0 or Mozilla Firefox 3.0 to access the product console. Please update your browser.
    • Please use Microsoft Internet Explorer 6.0/7.0/8.0 or Mozilla Firefox 3.0 to access the product console.
  • Some pages cannot be displayed after logging into SMEX 11 web console.
Details
Public
The issues occur because SMEX 11 GM build supports only the following browsers:
  • Microsoft Internet Explorer 6.0, 7.0, 8.0, 9.0, and 10.0
  • Mozilla Firefox 3.0 or later
SMEX 11 Patch 1 supports IE 11 under compatibility mode. Thus, the patch removes the warning message of the GM build when logging on or logging off the console, and resolves the problematic pages.
To activate the compatibility mode in IE 11:
  1. Open IE 11.
  2. Go to Tools > Compatibility View Settings.
  3. On the Add this website field, enter the SMEX 11 console URL.
  4. Click Add, and then click Close.
Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1103193
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.
Related Articles