Trend Micro - Securing Your Journey to the Cloud Business
Support
Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

Resolving client upgrade and update issues with Critical patch 3516 for OfficeScan 10.6 SP2 and Critical Patch 5495 for 10.6 SP3

    • Updated:
    • 23 Apr 2014
    • Product/Version:
    • OfficeScan 10.6
    • Platform:
    • Windows 2003 Standard
    • Windows 7 32-bit
    • Windows 7 64-bit
    • Windows 8 32-bit
    • Windows 8 64-bit
    • Windows XP Professional
Summary
Trend Micro released Critical Patch 3516 for OfficeScan 10.6 with Service Pack 2 (SP2) and Critical Patch 5495 for 10.6 with Service Pack 3 (SP3) to address the following issues:
  • When an OfficeScan 10.6 client cannot upgrade its Behavior Monitoring engine, it automatically downloads the "newpnt.zip" file from the server and performs a program update even when it is blocked from running a program update through the "noprogramupdate" setting.
  • Some OfficeScan clients remain in the "Updating" status after an update because these clients are still waiting for some update threads to terminate.
Details
Public
Who needs this critical patch?
  1. Customers with bandwidth issues or wants to stagger the client upgrade are recommended to apply this critical patch.
  2. Customers who want to upgrade to OfficeScan 11 from Officescan 10.6 SP2 or SP3, it is mandatory to install this critical patch.
Download Location
Critical Patch 3516 for OfficeScan 10.6 SP2 and Critical Patch 5495 for Officescan 10.6 SP3 and their related files can be downloaded through the following links:
Premium
Internal
Rating:
Category:
Upgrade; Update
Solution Id:
1103247
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.