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"1722 Error Message: The Messaging Security Agent Master Service is stopped or is not available..." error when configuring the Messaging Security Agent (MSA) of Worry-Free Business Security (WFBS)

    • Updated:
    • 18 Sep 2017
    • Product/Version:
    • Worry-Free Business Security Standard/Advanced 6.0
    • Worry-Free Business Security Standard/Advanced 6.0
    • Worry-Free Business Security Standard/Advanced 7.0
    • Worry-Free Business Security Standard/Advanced 7.0
    • Worry-Free Business Security Standard/Advanced 8.0
    • Worry-Free Business Security Standard/Advanced 8.0
    • Worry-Free Business Security Standard/Advanced 9.0
    • Worry-Free Business Security Standard/Advanced 9.0
    • Platform:
    • Windows 2000 Advanced Server
    • Windows 2000 Professional
    • Windows 2000 Server
    • Windows 2003 Enterprise
    • Windows 2003 Small Business Server
    • Windows 2003 Standard
    • Windows 2008 Enterprise
    • Windows 2008 Essential Business Server
    • Windows 2008 Small Business Server
    • Windows 2008 Standard
    • Windows 2011 Small Business Server Essentials
    • Windows 2011 Small Business Server Standard
    • Windows 2012 Enterprise
    • Windows 2012 Server Essentials
    • Windows 2012 Web Server Edition
Summary

When the MSA settings are being configured, the following error is encountered:

1722 Error Message: The Messaging Security Agent Master Service is stopped or is not available. Please start the service and login again.

When you check the application event log, it shows the following:

Event ID: 1000, Application error:  Faulting application name: SMEX_Master.exe, version: 11.1.0.1252, time stamp: 0x531efff2  Faulting module name: TmPrApi_NSMB_md.dll, version: 1.0.0.1046, time stamp: 0x46c18087  Exception code: 0xc0000005  Fault offset: 0x0000000000001e67  Faulting process id: 0x44ec  Faulting application start time: 0x01cf6ac76f17c401  Faulting application path: C:\Program Files\Trend Micro\Messaging Security Agent\SMEX_Master.exe  Faulting module path: C:\Program Files\Trend Micro\Messaging Security Agent\TmPrApi_NSMB_md.dll  Report Id: acef38dc-d6ba-11e3-80e2-00155d01211d  

This issue only occurs in MSA of WFBS 9.0 Gold Master (GM) build.

Details
Public

To solve the issue, install WFBS 9.0 SP1. Do the following:

  1. Install WFBS 9.0 SP1.
  2. Remove the Exchange Server from the WFBS web console.
  3. Add the Exchange Server back to the WFBS web console to upgrade the MSA.
Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1103511
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