"1722 Error Message: The Messaging Security Agent Master Service is stopped or is not available..." error when configuring the Messaging Security Agent (MSA) of Worry-Free Business Security (WFBS)

- Updated:
- 18 Sep 2017
- Product/Version:
- Worry-Free Business Security Standard/Advanced 6.0
- Worry-Free Business Security Standard/Advanced 6.0
- Worry-Free Business Security Standard/Advanced 7.0
- Worry-Free Business Security Standard/Advanced 7.0
- Worry-Free Business Security Standard/Advanced 8.0
- Worry-Free Business Security Standard/Advanced 8.0
- Worry-Free Business Security Standard/Advanced 9.0
- Worry-Free Business Security Standard/Advanced 9.0
- Platform:
- Windows 2000 Advanced Server
- Windows 2000 Professional
- Windows 2000 Server
- Windows 2003 Enterprise
- Windows 2003 Small Business Server
- Windows 2003 Standard
- Windows 2008 Enterprise
- Windows 2008 Essential Business Server
- Windows 2008 Small Business Server
- Windows 2008 Standard
- Windows 2011 Small Business Server Essentials
- Windows 2011 Small Business Server Standard
- Windows 2012 Enterprise
- Windows 2012 Server Essentials
- Windows 2012 Web Server Edition

Summary

When the MSA settings are being configured, the following error is encountered:

1722 Error Message: The Messaging Security Agent Master Service is stopped or is not available. Please start the service and login again.

When you check the application event log, it shows the following:

Event ID: 1000, Application error:  Faulting application name: SMEX_Master.exe, version: 11.1.0.1252, time stamp: 0x531efff2  Faulting module name: TmPrApi_NSMB_md.dll, version: 1.0.0.1046, time stamp: 0x46c18087  Exception code: 0xc0000005  Fault offset: 0x0000000000001e67  Faulting process id: 0x44ec  Faulting application start time: 0x01cf6ac76f17c401  Faulting application path: C:\Program Files\Trend Micro\Messaging Security Agent\SMEX_Master.exe  Faulting module path: C:\Program Files\Trend Micro\Messaging Security Agent\TmPrApi_NSMB_md.dll  Report Id: acef38dc-d6ba-11e3-80e2-00155d01211d

This issue only occurs in MSA of WFBS 9.0 Gold Master (GM) build.

Details

To solve the issue, install WFBS 9.0 SP1. Do the following:

Install WFBS 9.0 SP1.
Remove the Exchange Server from the WFBS web console.
Add the Exchange Server back to the WFBS web console to upgrade the MSA.

Rating:

Category:

Troubleshoot

Solution Id:

1103511

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