When the MSA settings are being configured, the following error is encountered:
1722 Error Message: The Messaging Security Agent Master Service is stopped or is not available. Please start the service and login again.
When you check the application event log, it shows the following:
Event ID: 1000, Application error: Faulting application name: SMEX_Master.exe, version: 18.104.22.1682, time stamp: 0x531efff2 Faulting module name: TmPrApi_NSMB_md.dll, version: 22.214.171.1246, time stamp: 0x46c18087 Exception code: 0xc0000005 Fault offset: 0x0000000000001e67 Faulting process id: 0x44ec Faulting application start time: 0x01cf6ac76f17c401 Faulting application path: C:\Program Files\Trend Micro\Messaging Security Agent\SMEX_Master.exe Faulting module path: C:\Program Files\Trend Micro\Messaging Security Agent\TmPrApi_NSMB_md.dll Report Id: acef38dc-d6ba-11e3-80e2-00155d01211d
This issue only occurs in MSA of WFBS 9.0 Gold Master (GM) build.
To solve the issue, install WFBS 9.0 SP1. Do the following:
- Install WFBS 9.0 SP1.
- Remove the Exchange Server from the WFBS web console.
- Add the Exchange Server back to the WFBS web console to upgrade the MSA.