Trend Micro - Securing Your Journey to the Cloud Business
Support
Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

Reviewing file sync errors in the SafeSync for Enterprise (SSFE) client

    • Updated:
    • 29 May 2014
    • Product/Version:
    • SafeSync for Enterprise 2.0
    • SafeSync for Enterprise 2.1
    • Platform:
    • Macintosh Leopard
    • Macintosh Lion
    • Macintosh Snow Leopard
    • Windows 7 32-bit
    • Windows 7 64-bit
    • Windows Vista 32-bit
    • Windows Vista 64-bit
    • Windows XP Professional
Summary
There are scenarios that may cause file syncing to fail in the SSFE client. In such cases, you should be able to identify the cause of failure or error message to resolve the issue accordingly.
Details
Public
To review the error message that caused the file syncing to fail:
  1. Check the system tray icon of SSFE. If the error is logged or detected, the icon will show a yellow exclamation mark.
    SSFE system tray icon
  2. Double-click the tray icon to show the error details similar to the one shown below.
    Sync error details
  3. Click the file path to open the file or folder location. You can then correct the failure based on the error message. You can also contact your SafeSync administrator for assistance.
Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1103628
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.
Related Articles