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Reading an encrypted email using mobile devices

    • Updated:
    • 18 Nov 2014
    • Product/Version:
    • Email Encryption Gateway 5.5
    • InterScan Messaging Security Virtual Appliance 8.2
    • InterScan Messaging Security Virtual Appliance 8.5
    • InterScan Messaging Security Virtual Appliance 9.0
    • Platform:
    • N/A N/A
Summary
Your encrypted email is readable in your PC using Outlook or web browsers. However, you cannot view the message using mobile devices like iOS or Android.
Clicking Open Message does not work.
Open Message
Click image to enlarge.
Details
Public
Using the Zero Download Reader, you can read private messages on any computer, regardless of its operating system or whether Encryption for Email is installed.
For mobile device users, do the following to read your encrypted mail:
  1. Forward the encrypted email you received to m@zd.trendmicro.com to get an email notification containing the procedure on how to read your message on your device.
    1. Select Forward upon receiving an encrypted message.
      Forward encrypted mail
    2. When prompted to add the attachments, click Include.
      Include attachment
    3. Send the email to m@zd.trendmicro.com.
      m@zd.trendmicro.com
  2. Check the email you should receive from accounts-noreply@trendmicro.com. This email includes a decryption link.
    Decryption link from accounts-noreply@trendmicro.com
  3. Choose Mobile or Computer mode for the sign-in process.
    The default view mode is Mobile.
  4. You may change the language of the UI by clicking the symbol on the upper-right corner.
    Changing the language
    Select your desired language on the following screen that will appear:
    Select language
Mobile device users can now read, reply, or forward the encrypted message.
Read, reply, or forward encrypted mail
Premium
Internal
Rating:
Category:
Configure; Troubleshoot
Solution Id:
1103691
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