Summary
Our product IDF has a compatibility issue with VRV software, which is also a security software that controls server's network, files, and registry based on different policies.
Sometimes, IDF cannot be successfully installed on a server with VRV.
Details
As a workaround, add the IDF processes into the approved list of VRV.
- Open the c:\windows\system32\protect.ini file. This is the configuration file of VRV hook process vrvsafec.exe, which maintains the files and processes that will be protected/unprotected by VRV.
- Under the [unhookprocess] section, add the following IDF processes:
- ds_agent.ini
- dsa_control.exe
- patch.exe
- msiexec.exe
- Restart the server and install the IDF again.
