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"Security Update Failure" error appears on Deep Security Agents

    • Updated:
    • 20 Jun 2016
    • Product/Version:
    • Deep Security 8.0
    • Deep Security 9.0
    • Platform:
    • Windows 2003 Enterprise
    • Windows 2003 Enterprise 64-bit
    • Windows 2008 Datacenter 64-bit
    • Windows 2008 Enterprise 64-bit
    • Windows 2008 Server R2
    • Windows 2008 Server R2 Datacenter
    • Windows 2008 Standard 64-bit
Summary

Deep Security Agent receives the following error message on the management console:

Security Update Failure

Security Update Failure

Details
Public

The issue occurs because of the component update timeout. You may need to increase the timeout settings to prevent flags from this alert.

To increase the timeout settings:

  1. Open a command prompt on the Deep Security Manager (DSM).
  2. Execute the following to double the timeout interval:

    cd C:\Program Files\Trend Micro\Deep Security Manager\
    dsm_c.exe -action changesetting -name settings.configuration.componentUpdateCmdTimeoutOverride -value 2400000

If the issue persists, reset the value to default using the command below:

dsm_c.exe -action changesetting -name "configuration.componentUpdateCmdTimeoutOverride" -value ""

Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1103870
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