Deep Security Agent receives the following error message on the management console:
Security Update Failure
The issue occurs because of the component update timeout. You may need to increase the timeout settings to prevent flags from this alert.
To increase the timeout settings:
- Open a command prompt on the Deep Security Manager (DSM).
- Execute the following to double the timeout interval:
cd C:\Program Files\Trend Micro\Deep Security Manager\
dsm_c.exe -action changesetting -name settings.configuration.componentUpdateCmdTimeoutOverride -value 2400000
The value is in milliseconds, which means "2400000" sets the timeout interval to 40 minutes.
If the issue persists, reset the value to default using the command below:
dsm_c.exe -action changesetting -name "configuration.componentUpdateCmdTimeoutOverride" -value ""