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Error code 620 appears when activating Deep Security Virtual Appliance (DSVA)

    • Updated:
    • 5 Jul 2016
    • Product/Version:
    • Deep Security 8.0
    • Deep Security 9.0
    • Platform:
    • VMware ESXi 4.1
    • VMware ESXi 5.0
    • VMware ESXi 5.1
    • VMware ESXi 5.5
    • Windows 2008 Server R2
    • Windows 2008 Standard 64-bit
Summary

When trying to activate the DSVA, the process fails and shows the following error message:

Registration of the Appliance with vShield Manager has failed.
There was an internal error registering the Deep Security Virtual appliance with the vShield Manager. Please try running this wizard again. (Error code: 620 vShield Manager Error Description: Internal error)

Re-registering the vShield Manager in Deep Security Manager (DSM) does not resolve the issue.

Details
Public

The issue occurs due to an internal vShield Manager error. To resolve this, reboot the vShield Manager.

Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1103943
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