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Enable IP Filtering checkbox is grayed out in InterScan Messaging Security Virtual Appliance (IMSVA)

    • Updated:
    • 14 Mar 2020
    • Product/Version:
    • InterScan Messaging Security Virtual Appliance 8.2
    • InterScan Messaging Security Virtual Appliance 8.5
    • Interscan Messaging Security Virtual Appliance 9.0
    • InterScan Messaging Security Virtual Appliance 9.0
    • Interscan Messaging Security Virtual Appliance 9.1
    • Platform:
    • N/A N/A
Summary

You cannot enable IP Filtering and the message "Install IP filtering components before enabling IP filtering" appears when you hover over the information icon next to Enable IP Filtering checkbox.

Grayed out Enable IP Filtering checkbox

Details
Public

To resolve the issue:

  1. Log in to the IMSVA web console.
  2. Go to Administration > Configuration Wizard.  Click Skip to retain the original settings.
  3. On Step 2 of the Configuration Wizard, select Parent Device and tick the Gateway Deployment checkbox. Click Next.

    Step 2 of the Configuration Wizard

  4. Continue with the Configuration Wizard until the last step.
  5. On the last step, click Finish to save the changes.
  6. Log off then log in again to the IMSVA web console.
  7. Go to the System Status page to verify if the Enable IP Filtering checkbox is no longer grayed out.
Premium
Internal
Partner
Rating:
Category:
Troubleshoot
Solution Id:
1103953
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