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Unable to access the Intrusion Defense Firewall (IDF) 1.5 console using Internet Explorer 11

    • Updated:
    • 21 Jul 2016
    • Product/Version:
    • Intrusion Defense Firewall 1.5
    • OfficeScan 10.6
    • OfficeScan 11.0
    • Platform:
    • Windows 2003 Standard
    • Windows 2003 Standard 64-bit
    • Windows 2008 Server R2
    • Windows 2008 Standard
    • Windows 2008 Standard 64-bit
    • Windows 7 32-bit
    • Windows 7 64-bit
    • Windows Vista 32-bit
    • Windows Vista 64-bit
    • Windows XP Professional
    • Windows XP Professional 64-bit
Summary

In other Internet Explorer (IE) versions such as IE 10, the "Show content" pop-up message appears on the browser when a certificate error occurs. Upon clicking Show content, you can select Retry to reaccess the IDF console.

Show Content pop-up message

Due to the enhanced security of IE 11, the "Show content" pop-up message does not show when attempting to open the IDF console. Hence, the IDF administrator cannot access the IDF server console and the following message appears:

"Content was blocked because it was not signed by a valid security certificate"
Content was blocked because it was not signed by a valid security certificate
Details
Public

As a workaround to access the IDF server console via IE 11:

  1. Add the OfficeScan server address to the list of IE Trusted Sites.
    1. Open the IE browser.
    2. Navigate to Tools > Internet Options.
    3. Select the Security tab.
    4. Click Trusted Sites.
    5. Add the OfficeScan server site to the list. For example, https://myofficescan:4343//.
  2. Import the IDF certificate.
    1. Right-click the error page "Content was blocked because it was not signed by a valid security certificate" and click Properties.
    2. Copy the URL address from "https://[hostname]:4119/Transfer.screen?sID= [section ID]" on the Properties dialog box.
    3. Open a new tab in IE 11 to browse the URL you copied from the previous step.
    4. Click Continue to this website.
    5. Click Certificate Error, and then click View certificates.
    6. On the Certificate dialog, click Install Certificate and then click Next.
    7. Select Trusted Root Certification Authorities for the certificate store and click Next to complete the Certificate Import Wizard.
    8. Open a new tab in IE 11 to browse the OfficeScan console again using the server’s hostname instead of the IP address.
      For example, use https://Hostname:4343/officescan for the IDF to work. If you use https://FQDN:4343/officescan or https://10.x.x.x:4343/officescan, IDF will fail.

You should now be able to open the IDF server console normally.

Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1103987
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