The Configure default setting templates option is missing from Remote Manager (TMRM)

Summary

The Configure default setting templates option is missing from the Administration tab of TMRM as shown below:

Click the image to enlarge

Details

This feature is only available for TMRM partners using the Licensing Management Platform (LMP) version.

To resolve the issue:

Create a service plan in LMP.
The option Configure default setting templates will only appear if you create a service plan for Worry-Free Business Security Services (WFBS-SVC).
Enable the Managing Service option. After creating a WFBS-SVC service plan, it has to be a manageable in order to use the default WFBS-SVC template on the TMRM side.
1. Log in to the LMP console.
2. Click Plans and Licenses > Service Plans.
3. Click the Edit policy icon next to the WFBS-SVC service plan.
4. Tick the Enable managing service checkbox.
5. Click Save.

Rating:

Category:

Configure; Troubleshoot

Solution Id:

1104070

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