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Scheduled Scan pop-up appears repeatedly after updating OfficeScan (OSCE)

    • Updated:
    • 17 Oct 2016
    • Product/Version:
    • OfficeScan 10.6
    • OfficeScan 11.0
    • OfficeScan XG.All
    • Platform:
    • Windows 2003 Server R2
    • Windows 2008 Datacenter
    • Windows 2008 Datacenter 64-bit
    • Windows 2008 Enterprise
    • Windows 2008 Enterprise 64-bit
    • Windows 2008 Server R2 Enterprise
    • Windows 2008 Standard
    • Windows 2008 Standard 64-bit
    • Windows 2008 Web Server Edition
    • Windows 2008 Web Server Edition 64-bit
    • Windows 2012 Datacenter R2
    • Windows 2012 Enterprise
    • Windows 2012 Server Essential R2
    • Windows 2012 Server Essentials
    • Windows 2012 Standard
    • Windows 2012 Standard R2
    • Windows 2012 Web Server Edition
    • Windows 7 32-bit
    • Windows 7 64-bit
    • Windows 8 32-bit
    • Windows 8 64-bit
    • Windows Vista 32-bit
    • Windows Vista 64-bit
    • Windows XP Home
    • Windows XP Professional
    • Windows XP Professional 64-bit
Summary
Starting from OfficeScan 10.6 Service Pack 3 (SP3), it has a new functionality wherein the Scheduled Scan cannot execute after its postponed time if there is a running full-screen application such as Power Point.
Upon checking the ofcdebug.log, it shows the following:
2014 07/29 14:00:14 [17b0 : 0edc] (00) [-IO-][PccNTMon.exe]IPCRcvCallback - detect full screen mode and it is not screen saver mode!! - [cntm_PccNTMon.cpp(3215)]
Details
Public
To prevent the Scheduled Scan pop-up from displaying, you can disable the new functionality either on global or on individual OSCE client.
Globally disabling the feature
Below are the two options to deactivate this function globally.
  • Manually modify the ofcscan.ini file.
    1. Open the ofcscan.ini under <OSCE server>\PCCSRV\.
    2. Add following line under [Global Settings]. If the line exists, just modify its value.
      AutoDelayScanForFullScreen=0
    3. Save the ofcscan.ini file.
    4. From the OfficeScan Management console, go to the Global Client Setting Page.
    5. Click Save.
  • On the OfficeScan Management console, navigate to Scheduled Scan Privileges and disable the Postpone Scheduled Scan.
Disabling the feature on individual OfficeScan clients
  1. Deploy the "AutoDelayScanForFullScreen=1" set in the OSCE Server ofcscan.ini. All the clients have the registry set to 1.
  2. Remove the key "AutoDelayScanForFullScreen" in the Global Settings, and then deploy again. All the client should get the ini file with no AutoDelayScanForFullScreen value.
    Note: This process needs time to confirm that most of the clients, especially the offline clients and clients on larger environment, already got the deployed key.
  3. On specific client machine, directly turn off the key in the registry.
    1. Open the Registry Editor.
      Important: Always back up the whole registry before making any modifications. Incorrect changes to the registry can cause serious system problems.
    2. Navigate to one of the following:
      X86: HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\PC-cillinNTCorp\CurrentVersion\Prescheduled Scan Configuration
      X64: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\TrendMicro\PC-cillinNTCorp\CurrentVersion\ Prescheduled Scan Configuration
    3. Modify the following value:
      AutoDelayScanForFullScreen=0
Premium
Internal
Rating:
Category:
Configure; Troubleshoot
Solution Id:
1104402
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