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"Backup Failed" appears when setting up scheduled database back up in Deep Security

    • Updated:
    • 20 Jul 2017
    • Product/Version:
    • Deep Security 9.0
    • Deep Security 9.5
    • Deep Security 9.6
    • Platform:
    • N/A N/A
Summary

When you set up a scheduled task to back up the database, the following error shows:

Time: July 18, 2014 09:33:54  Level: Error  Event ID: 566  Event: Backup Failed  Deep Security Manager was unable to backup to location: C:\BACKUP  Cannot open backup device 'C:\BACKUP\xxxxxxxx.dsm-backup'. Operating system error 3 (The system cannot find the path specified.).
Details
Public

To resolve the issue:

  1. Make sure that the folder to be backed up has been created on the database server where the Deep Security database is located. As an alternative, you can also manually copy the *.ldf and *.mdf files in the database folder.
  2. Contact Trend Micro Technical Support and provide the following information:
    • Version and build of Deep Security components such as DSM, DSA, and DSVA
    • Version and build of VMware components such as ESXi, vShield Manager, vShield EPSec driver, and filter driver
    • DSM Diagnostic Package
Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1104671
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