Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

"Backup Failed" appears when setting up scheduled database back up in Deep Security

    • Updated:
    • 12 Oct 2016
    • Product/Version:
    • Deep Security 9.0
    • Deep Security 9.5
    • Deep Security 9.6
    • Platform:
    • N/A N/A
Summary
When you set up a scheduled task to back up the database, the following error shows:
Time: July 18, 2014 09:33:54
Level: Error
Event ID: 566
Event:
Backup Failed
Deep Security Manager was unable to backup to location: C:\BACKUP
Cannot open backup device 'C:\BACKUP\xxxxxxxx.dsm-backup'. Operating system error 3 (The system cannot find the path specified.).
Details
Public
To resolve the issue:
  1. Make sure that the folder to be backed up has been created on the database server where the Deep Security database is located.
  2. Contact Trend Micro Technical Support and provide the following information:
    • Version and build of Deep Security components such as DSM, DSA, and DSVA
    • Version and build of VMware components such as ESXi, vShield Manager, vShield EPSec driver, and filter driver
    • DSM diagnostic
      Note: To get the diagnostic, follow the procedure on this article: Creating Deep Security diagnostic packages.
Premium
Internal
Rating:
Category:
Configure; Troubleshoot
Solution Id:
1104671
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support


To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.


Need More Help?

Create a technical support case if you need further support.