"Backup Failed" appears when setting up scheduled database back up in Deep Security

- Updated:
- 20 Jul 2017
- Product/Version:
- Deep Security 9.0
- Deep Security 9.5
- Deep Security 9.6
- Platform:
- N/A N/A

Summary

When you set up a scheduled task to back up the database, the following error shows:

Time: July 18, 2014 09:33:54  Level: Error  Event ID: 566  Event: Backup Failed  Deep Security Manager was unable to backup to location: C:\BACKUP  Cannot open backup device 'C:\BACKUP\xxxxxxxx.dsm-backup'. Operating system error 3 (The system cannot find the path specified.).

Details

To resolve the issue:

Make sure that the folder to be backed up has been created on the database server where the Deep Security database is located. As an alternative, you can also manually copy the *.ldf and *.mdf files in the database folder.
Contact Trend Micro Technical Support and provide the following information:
- Version and build of Deep Security components such as DSM, DSA, and DSVA
- Version and build of VMware components such as ESXi, vShield Manager, vShield EPSec driver, and filter driver
- DSM Diagnostic Package

Rating:

Category:

Troubleshoot

Solution Id:

1104671

Feedback

Did this article help you?

Thank you for your feedback!

What was the problem with this article?

The image(s) in the article did not display properly.

The article did not provide detailed procedure.

The article is hard to understand and follow.

The video did not play properly.

The article did not resolve my issue.

Others. Please specify.

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:

We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

Thanks for voting.

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:

We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.