Unable to select Apache as OfficeScan web server when Control Manager is installed

- Updated:
- 30 Dec 2019
- Product/Version:
- OfficeScan 11.0
- OfficeScan 11.0
- Platform:
- Windows 2008 Datacenter
- Windows 2008 Datacenter 64-bit
- Windows 2008 Enterprise
- Windows 2008 Enterprise 64-bit
- Windows 2008 Server R2 Enterprise
- Windows 2008 Standard
- Windows 2008 Standard 64-bit
- Windows 2012 Standard
- Windows 2012 Standard R2

Summary

When you install OfficeScan (OSCE) 11.0 on a server with installed Control Manager (TMCM) 6.0 SP1, you cannot select Apache as the web server because the option is grayed out.

Details

This is a normal behavior to avoid further issue.

The OSCE Plug-in Manager uses different PHP (thread safe and non-thread safe) for IIS and Apache. When TMCM is installed, it also uses IIS and PHP. Thus, if OfficeScan installation uses Apache during installation, OSCE Plug-in Manager installation will fail due to PHP incompatibility.

To prevent such incompatibility, the Apache option is automatically grayed out so IIS will be the only option.

Rating:

Category:

Configure; Troubleshoot; Install; Upgrade; Migrate

Solution Id:

1104718

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