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HTTP Error 403 appears in IIS log when upgrading OfficeScan (OSCE) clients

    • Updated:
    • 17 Oct 2016
    • Product/Version:
    • OfficeScan 10.6
    • OfficeScan 11.0
    • OfficeScan XG.All
    • Platform:
    • Windows 2008 Datacenter
    • Windows 2008 Datacenter 64-bit
    • Windows 2008 Enterprise
    • Windows 2008 Enterprise 64-bit
    • Windows 2008 Server R2 Enterprise
    • Windows 2008 Standard
    • Windows 2008 Standard 64-bit
    • Windows 2012 Datacenter R2
    • Windows 2012 Enterprise
    • Windows 2012 Standard
    • Windows 2012 Standard R2
Summary

OfficeScan clients cannot receive the latest program update from the server even when you unchecked the following options under Privileges and Other Settings page of web console:

  • For OSCE 11.0/XG: OfficeScan agents can update components but not upgrade the agent program or deploy hot fixes
  • For OSCE 10.6: Clients can update components but not upgrade the client program or deploy hot fixes

Upon checking the ofcdebug log, the following appears:

2014 08/12 16:08:21 [17cc : 17c0] (00) (D) [-L-][tmlisten.exe]tmSendLogToHttpServer Failed.(tmdDownloadFile), Error = 403 - [cnttmlis_TmdUpd.cpp(891)]
2014 08/12 16:08:21 [17cc : 17c0] (00) (D) [-L-][tmlisten.exe][__downloadHotfix] Fail to download hot fix [/officescan/hotfix_admin/TmUn]. Try again. - [cnttmlis_CfgSyncMgr.cpp(223)]
2014 08/12 16:08:21 [17cc : 17c0] (00) (D) [][tmlisten.exe]delete C:\Program Files\Trend Micro\OfficeScan Client\temp\hotfix\/officescan/hotfix_admin/TmUn - [(1)]
2014 08/12 16:08:21 [17cc : 17c0] (00) (D) [-S-][tmlisten.exe][tmSendLogToHttpServer_ex][HTTP]bInternet=0, szAddr=10.120.0.168 - [cnttmsoc_TmSock.cpp(4369)]
2014 08/12 16:08:21 [17cc : 17c0] (00) (D) [-S-][tmlisten.exe][tmSendLogToHttpServer_ex][HTTP]szSendObject=/officescan/hotfix_admin/TmUn, AccessType=1 - [cnttmsoc_TmSock.cpp(4370)]
2014 08/12 16:08:21 [17cc : 17c0] (00) (D) [-S-][tmlisten.exe][tmSendLogToHttpServer_ex][SAF] RelayEnableGetCfgFromUA = 0 - [cnttmsoc_TmSock.cpp(4391)]
2014 08/12 16:08:21 [17cc : 17c0] (00) (D) [-S-][tmlisten.exe][tmSendLogToHttpServerLwithCallBack] Full-computer name = 10.120.0.168,computer name = - [cnttmsoc_TmSock.cpp(3098)]
2014 08/12 16:08:21 [17cc : 17c0] (00) (F) [-S-][tmlisten.exe][tmSendLogToHttpServerLwithCallBack] Original URL = 10.120.0.168/officescan/hotfix_admin/TmUn - [cnttmsoc_TmSock.cpp(3253)]
2014 08/12 16:08:21 [17cc : 17c0] (00) (F) [-S-][tmlisten.exe][tmSendLogToHttpServerLwithCallBack] After trim 0 unsafe character(s),URL = 10.120.0.168/officescan/hotfix_admin/TmUn - [cnttmsoc_TmSock.cpp(3255)]
2014 08/12 16:08:21 [17cc : 17c0] (00) (D) [-S-][tmlisten.exe][tmSendLogToHttpServerLwithCallBack] After Post or Get nError = 403. (DQDN(0), bTryComp(0) - [cnttmsoc_TmSock.cpp(3266)]
2014 08/12 16:08:21 [17cc : 17c0] (00) (D) [-S-][tmlisten.exe][tmSendLogToHttpServerLwithCallBack] LoadHttp Get func failed,error code = 403 - [cnttmsoc_TmSock.cpp(3330)]
2014 08/12 16:08:21 [17cc : 17c0] (00) (D) [-S-][tmlisten.exe][tmSendLogToHttpServerLwithCallBack] DeleteFile done, err = 0 - [cnttmsoc_TmSock.cpp(3351)]

In addition, the IIS log shows the following HTTP Error 403:

2014-08-12 00:56:07 10.120.0.168 GET /officescan/hotfix_admin/TmUn - 8080 - 10.120.22.35 62691CB3BF62DAF233FB2C02782E7BD2 - 403 1 5 0
2014-08-12 00:56:07 10.120.0.168 GET /officescan/hotfix_admin/TmUn - 8080 - 10.120.22.35 62691CB3BF62DAF233FB2C02782E7BD2 - 403 1 5 0
2014-08-12 00:56:40 10.120.0.168 GET /officescan/hotfix_admin/TmUn - 8080 - 10.120.22.35 62691CB3BF62DAF233FB2C02782E7BD2 - 403 1 5 0
 
Details
Public

The issue is due to incorrect permissions on the OfficeScan server. To resolve the issue:

  1. On the OfficeScan server, open the IIS Manager.
  2. Navigate to Server > Sites > OfficeScan > officescan > hotfix_admin.
  3. Under the Features View, double-click Handler Mappings.

    Handler Mappings

  4. On the Actions pane, click Edit Feature Permissions. The Edit Feature Permissions dialog box appears.

    Edit Feature Permissions

  5. Tick the Script checkbox and click OK.

    Script

  6. Restart the IIS and OfficeScan Master Service.
  7. Perform a component update on clients.
  8. Verify that the clients automatically upgrade to the latest version and/or build number.

If the issue persists, follow the procedure in this article: Clients are not upgraded and missing from the OfficeScan console after installing a patch, hotfix or doing an upgrade.

Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1104908
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