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Event IDs 3003 and 2085 appear when updating Deep Security Virtual Appliance policy

    • Updated:
    • 6 Mar 2015
    • Product/Version:
    • Deep Security 9.0
    • Platform:
    • N/A N/A
Summary

When updating the Deep Security Agent (DSA)/Deep Security Virtual Appliance (DSVA) policy, you get the following error message:

Unable to complete the operation due to the following error on the Agent/Appliance: Update failed - check agent events for cause.

The event logs show the following information:

Agent/Appliance Event(s):

Time: August 29, 2014 15:58:44
Level: Error
Event ID: 3003
Event: Unable To Run External Command
Description: Unable to run the external command '/opt/ds_guest_agent/dsc': (error 12: Cannot allocate memory)

Time: August 29, 2014 15:58:44
Level: Error
Event ID: 2085
Event: Security Configuration Error
Description: Error compiling configuration

Details
Public

Normally, Event ID 3303 and 2085 indicate that there is a rule assigned, which needs a depending additional rule to work. The rule which causes the error is also written in the event logs:

Description: Error compiling configuration:
65: note: adding preset log policy 0
65: note: adding preset log policy 1
65: note: adding preset log policy 2
65: note: adding preset log policy 3
65: note: adding preset log policy 4
65: note: adding preset log policy 5
65: note: adding preset log policy 6
65: note: adding preset log policy 27
17469: error: dynamic port DNS:dport is referenced but not defined (apptype not applied)
1 errors during parsing

To resolve the issue, reset the DSVA security profile and clear recommendations. To do this:

  1. Go to the Deep Security Manager (DSM) web console.
  2. Click Computers.
  3. Right-click the target computer.
  4. Select Actions > Assign Policy.
  5. On the Assign Policy box, select None > Ok.
  6. Manually enable new rules in the security profile and check if the DSVA is able to complete the update successfully.

If issue persists, export a copy of the security profile used that caused the update error and contact contact Trend Micro Technical Support.

Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1105041
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