Summary
You are unable to import computers from a vCloud Hybrid Services (vCHS) Virtual Data Center (VDC) also known as vCloud Air and receive the following error message:
Unable to connect to the cloud provider 'vCloud' because of invalid data or service related issues
Details
To resolve the issue:
- In the Deep Security manager (DSM), go to the Computers section, right-click Computers and then select Add Cloud.
This opens the Add Cloud Account wizard.
- Select vCloud as the Cloud Provider Type.
- Enter a name and description of the vCHS Virtual Data Center (VDC) you want to add.
- Enter the address of the vCHS VDC. To check the address of the vCHS VDC:
- Log in to your vCHS portal.
- On the Dashboard tab, click on the data center you want to import in Deep Security.
This displays the VDC Details page.
- Go to the Related Links section of the VDC Details page and click the vCloud Director API URL.
- Use the FQDN (not the full URL) as the address of the vCHS VDC you want to import in Deep Security.
See the example below:The FQDN is p3v10-vcd.vchs.vmware.com and the value of virtualdatacenterid is M876707703-4459.
- Enter your username and password.
Your username must be in the following format: <UserName>@<emailDomain><FullvDCName>.Ex: username@vmware.com@M876707703-4459
- Click Next.
Deep Security Manager verifies the connection to the VDC and displays a summary of the imported action.
- Click Finish.
The VMware vCHS VDC now appears in the DSM under its own branch under Computers in the navigation panel.
