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"Unable to connect to the cloud provider 'vCloud' ..." error message appears when trying to import computers from a vCloud Hybrid Services (vCHS) Virtual Data Center

    • Updated:
    • 1 Oct 2014
    • Product/Version:
    • Deep Security 9.0
    • Deep Security 9.5
    • Deep Security as a Service 2.0
    • Platform:
    • VMware ESX - 5.0
Summary
You are unable to import computers from a vCloud Hybrid Services (vCHS) Virtual Data Center (VDC) also known as vCloud Air and receive the following error message:
Unable to connect to the cloud provider 'vCloud' because of invalid data or service related issues
Details
Public
To resolve the issue:
  1. In the Deep Security manager (DSM), go to the Computers section, right-click Computers and then select Add Cloud.
    This opens the Add Cloud Account wizard.
  2. Select vCloud as the Cloud Provider Type.
  3. Enter a name and description of the vCHS Virtual Data Center (VDC) you want to add.
  4. Enter the address of the vCHS VDC. To check the address of the vCHS VDC:
    1. Log in to your vCHS portal.
    2. On the Dashboard tab, click on the data center you want to import in Deep Security.
      This displays the VDC Details page.
    3. Go to the Related Links section of the VDC Details page and click the vCloud Director API URL.
       vCloud Director API URL
    4. Use the FQDN (not the full URL)  as the address of the vCHS VDC you want to import in Deep Security.
      See the example below:
      The FQDN is p3v10-vcd.vchs.vmware.com and the value of virtualdatacenterid is M876707703-4459.
      vCloud Director API URL 
  5. Enter your username and password.
    Your username must be in the following format: <UserName>@<emailDomain><FullvDCName>.
    Ex: username@vmware.com@M876707703-4459
     Enter your username and password
  6. Click Next.
    Deep Security Manager verifies the connection to the VDC and displays a summary of the imported action.
  7. Click Finish.
    The VMware vCHS VDC now appears in the DSM under its own branch under Computers in the navigation panel.
Premium
Internal
Rating:
Category:
Configure; Troubleshoot; Install
Solution Id:
1105194
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