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Timeout occurs when installing the Smart Scan Enhancement Critical Patch for OfficeScan 10.6

    • Updated:
    • 11 Nov 2014
    • Product/Version:
    • OfficeScan 10.6
    • Platform:
    • Windows 2003 Enterprise
    • Windows 2003 Enterprise 64-bit
    • Windows 2003 Standard
    • Windows 2003 Standard 64-bit
    • Windows 2008 Enterprise
    • Windows 2008 Standard
    • Windows 2012 Enterprise
Summary
The critical patch (CP) runs the svrsvcsetup tool to upgrade the version 3.0 Integrated Smart Scan Server. The run time of each command depends on the user's environment.
The timeout value of each command is 90 seconds. If the command cannot finish on time, the CP installation will stop. Learn how to deal with timeout issue during the installation of OfficeScan (OSCE) 10.6 SP3 Smart Scan Enhancement Critical Patch.
Details
Public
To resolve the issue, do one of the following:
Option 1: Re-install the critical patch
  1. Ensure that all the important tasks, such as component update, running on the server are complete.
  2. Double-click the critical patch package.
  3. Input port number for Apache environment if the following default port number are unavailable.
    • Default FRS HTTP: 8082
    • Default FRS HTTPS: 4345
    • Default WRS HTTP: 5274
    The installation process will skip the file replacement section and will only run the tool command.
Option 2: Manually finish the installation
  1. Make sure to complete all the important tasks, such as component update, running on the server.
  2. Launch the command prompt.
  3. Navigate to the OfficeScan Server folder (PCCSRV\).
  4. Run the following commands one by one:
    Note: Use the OfficeScan server installation path, such as C:\Program Files\Trend Micro\OfficeScan\PCCSRV on the commands below.
    1. svrsvcsetup.exe -uninstallISPS20
    2. svrsvcsetup.exe –migrateWSS “OfficeScan Server Folder Location\WSS_25” “OfficeScan Server Folder Location\WSS”
    3. svrsvcsetup.exe –migrateLWCS “OfficeScan Server Folder Location\LWSS_25” “OfficeScan Server Folder Location\LWCS”
    4. svrsvcsetup.exe -installISPS30
Premium
Internal
Rating:
Category:
Install; Upgrade; Migrate
Solution Id:
1105341
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