Summary
The critical patch (CP) runs the svrsvcsetup tool to upgrade the version 3.0 Integrated Smart Scan Server. The run time of each command depends on the user's environment.
The timeout value of each command is 90 seconds. If the command cannot finish on time, the CP installation will stop. Learn how to deal with timeout issue during the installation of OfficeScan (OSCE) 10.6 SP3 Smart Scan Enhancement Critical Patch.
Details
To resolve the issue, do one of the following:
Option 1: Re-install the critical patch
- Ensure that all the important tasks, such as component update, running on the server are complete.
- Double-click the critical patch package.
- Input port number for Apache environment if the following default port number are unavailable.
- Default FRS HTTP: 8082
- Default FRS HTTPS: 4345
- Default WRS HTTP: 5274
The installation process will skip the file replacement section and will only run the tool command.
Option 2: Manually finish the installation
- Make sure to complete all the important tasks, such as component update, running on the server.
- Launch the command prompt.
- Navigate to the OfficeScan Server folder (PCCSRV\).
- Run the following commands one by one:
Note: Use the OfficeScan server installation path, such as C:\Program Files\Trend Micro\OfficeScan\PCCSRV on the commands below.
- svrsvcsetup.exe -uninstallISPS20
- svrsvcsetup.exe –migrateWSS “OfficeScan Server Folder Location\WSS_25” “OfficeScan Server Folder Location\WSS”
- svrsvcsetup.exe –migrateLWCS “OfficeScan Server Folder Location\LWSS_25” “OfficeScan Server Folder Location\LWCS”
- svrsvcsetup.exe -installISPS30
