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Performance issue in duplicating the Active Directory Structure using Custom Agent Grouping

    • Updated:
    • 16 Oct 2014
    • Product/Version:
    • OfficeScan 11.0
    • OfficeScan 11.0
    • Platform:
    • Windows 2008 Datacenter
    • Windows 2008 Enterprise
    • Windows 2008 Server R2 Enterprise
    • Windows 2008 Standard
    • Windows 2012 Enterprise
    • Windows 2012 Standard
    • Windows 2012 Standard R2
Summary
When you duplicate the Active Directory Structure to your OfficeScan Agent tree using Custom Agent Grouping under the Agent Grouping, it takes a long time or even days to complete.
Details
Public
The issue occurs because the Active Directory, which is being synchronized, contains hundreds of domains. There is a Setting Aggregation File (SAF) generated for each domain, and this process consumes a long time to complete.
To resolve this issue:
  1. Make sure you already installed OfficeScan 11.0 Patch 1.
  2. Request Hot Fix 1457.1 from Trend Micro Technical Support.
    Note: This hot fix will be included in the next patch or service pack for OfficeScan 11.0.
Premium
Internal
Rating:
Category:
Configure; Troubleshoot; Install; Upgrade
Solution Id:
1105378
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