Trend Micro - Securing Your Journey to the Cloud Business
Support
Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

Performance issue in duplicating the Active Directory Structure using Custom Agent Grouping

    • Updated:
    • 24 Nov 2016
    • Product/Version:
    • OfficeScan 11.0
    • OfficeScan 11.0
    • OfficeScan 11.0
    • Platform:
    • Windows 2008 Datacenter
    • Windows 2008 Enterprise
    • Windows 2008 Server R2 Enterprise
    • Windows 2008 Standard
    • Windows 2012 Enterprise
    • Windows 2012 Standard
    • Windows 2012 Standard R2
Summary
When you duplicate the Active Directory Structure to your OfficeScan Agent tree using Custom Agent Grouping under the Agent Grouping, it takes a long time or even days to complete.
Details
Public
The issue occurs because the Active Directory, which is being synchronized, contains hundreds of domains. There is a Setting Aggregation File (SAF) generated for each domain, and this process consumes a long time to complete.
To resolve this issue:
  1. Make sure you already installed OfficeScan 11.0 Patch 1.
  2. Request Hot Fix 1457.1 from Trend Micro Technical Support.
    Note: This hot fix will be included in the next patch or service pack for OfficeScan 11.0.
Premium
Internal
Rating:
Category:
Configure; Troubleshoot; Install; Upgrade
Solution Id:
1105378
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.
Related Articles