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"HTTP Error 500.0 - Internal Server Error" and IIS logs show 403.4 error when accessing the Worry-Free Business Security (WFBS) console

    • Updated:
    • 15 Oct 2014
    • Product/Version:
    • Worry-Free Business Security Standard/Advanced 8.0
    • Worry-Free Business Security Standard/Advanced 9.0
    • Platform:
    • Windows 2012 Enterprise
    • Windows 2012 Server Essentials
    • Windows 2012 Web Server Edition
Summary
When opening WFBS console on Windows Server 2012, you get the error message:
HTTP 500 Internal Server Error
When you check the IIS logs, it shows:
#Software: Microsoft Internet Information Services 8.5
#Version: 1.0
#Date: 2014-04-15 00:00:00
#Fields: date time s-ip cs-method cs-uri-stem cs-uri-query s-port cs-username c-ip cs(User-Agent) cs(Referer) sc-status sc-substatus sc-win32-status time-taken
2014-04-15 00:00:00 192.168.16.4 POST /officescan/cgi/isapiClient.dll - 8059 - 192.168.16.164 62691CB3BF62DAF233FB2C02782E7BD2 - 403 4 1236 0
2014-04-15 00:00:00 192.168.16.4 POST /officescan/cgi/isapiClient.dll - 8059 - 192.168.16.164 62691CB3BF62DAF233FB2C02782E7BD2 - 403 4 1236 0
2014-04-15 00:00:00 192.168.16.4 POST /officescan/cgi/cgiLog.exe - 8059 - 192.168.16.4 62691CB3BF62DAF233FB2C02782E7BD2 - 403 4 5 0
2014-04-15 00:00:00 192.168.16.4 POST /officescan/cgi/cgiLog.exe - 8059 - 192.168.16.4 62691CB3BF62DAF233FB2C02782E7BD2 - 403 4 5 0
2014-04-15 00:00:00 192.168.16.4 POST /officescan/cgi/isapiClient.dll - 8059 - 192.168.16.151 62691CB3BF62DAF233FB2C02782E7BD2 - 403 4 1236 0
2014-04-15 00:00:00 192.168.16.4 POST /officescan/cgi/isapiClient.dll - 8059 - 192.168.16.151 62691CB3BF62DAF233FB2C02782E7BD2 - 403 4 1236 0
Details
Public
To fix the issue:
  1. Open the Command Prompt (cmd.exe).
  2. Change the directory to "%windir%\system32\inetsrv\" and type the following:
    appcmd.exe set config -section:system.webServer/httpCompression /-[name='xpress']
  3. Launch the WFBS console. You should be able to access and log in to the console successfully.
Premium
Internal
Rating:
Category:
Configure; Troubleshoot
Solution Id:
1105468
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