Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

Unable to browse the Internet after a few hours in InterScan Web Security Virtual Appliance (IWSVA) 6.5

    • Updated:
    • 11 Aug 2015
    • Product/Version:
    • InterScan Web Security Virtual Appliance 6.5
    • Platform:
    • N/A N/A
Summary

After a few hours, users fail to access the Internet in IWSVA 6.5.

Details
Public

Sometimes, the recycle task of the IWSVA application control daemon may trigger a dead lock issue that causes the daemon to stop unexpectedly. For this reason, network traffic becomes interrupted. Critical Patch 1203 was created to resolve the issue.

The critical patch changes the start sequence of the application control daemon to prevent the dead lock issue. This is already included in version 6.5 SP1 and Critical Patch 1313.

Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1105477
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support


To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.


Need More Help?

Create a technical support case if you need further support.