Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

“Key not valid for use in specified state” error appears when installing the Security Agent of Worry-Free Business Security (WFBS) / Worry-Free Business Security Services (WFBS-SVC)

    • Updated:
    • 30 Oct 2014
    • Product/Version:
    • Worry-Free Business Security Services 5.6
    • Worry-Free Business Security Standard/Advanced 8.0
    • Worry-Free Business Security Standard/Advanced 9.0
    • Platform:
    • Windows 2003 Enterprise
    • Windows 2003 Small Business Server
    • Windows 2003 Standard
    • Windows 7 32-bit
    • Windows 7 64-bit
    • Windows 8 32-bit
    • Windows 8 64-bit
    • Windows Vista 32-bit
    • Windows Vista 64-bit
    • Windows XP Professional
Summary
You are not able to install the Security Agent of WFBS/WFBS-SVC and you receive the error message:
Key not valid for use in specified state. 
key not valid for use in specified state
This error message is then followed by:
Installation Unsuccessful. The installer could not extract the required files. Error Code: 221,0x1f4. 
Error 221
The error message that appears will depend on the OS language used.
Details
Public
The failed Security Agent installation is due to the Windows update KB2918614 issue that reportedly causes software installations and upgrades to fail for multiple products that use the Windows installer packages (.msi).
To resolve the issue, you need to remove the Microsoft KB2918614 update:
  1. Open Control Panel and click Windows Update.
  2. Click Update History > Installed Updates.
  3. Scroll down to Microsoft Windows and look for KB2918614.
  4. Uninstall KB2918614 and reboot the computer.
  5. Try to install again the Security Agent. The installation should be successful.
Premium
Internal
Rating:
Category:
Troubleshoot; Install; Upgrade
Solution Id:
1105494
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support


To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.


Need More Help?

Create a technical support case if you need further support.