Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

Tips before contacting Trend Micro Technical Support

    • Updated:
    • 7 Nov 2016
    • Product/Version:
    • Control Manager 6.0
    • Deep Security 8.0
    • Deep Security 9.0
    • Deep Security 9.5
    • Deep Security 9.6
    • Endpoint Encryption 5.0
    • OfficeScan 10.6
    • OfficeScan 11.0
    • ServerProtect for EMC Celerra 5.8
    • ServerProtect for Linux 3.0
    • ServerProtect for Microsoft Windows/Novell Netware 5.8
    • ServerProtect for Network Appliance Filer 5.8
    • ServerProtect for Storage 6.0
    • Worry-Free Business Security Standard/Advanced 7.0
    • Worry-Free Business Security Standard/Advanced 8.0
    • Worry-Free Business Security Standard/Advanced 9.0
    • Platform:
    • N/A N/A
Summary

Know the important reminders prior to communicating with a Trend Micro technical support representative.

Details
Public

Here are the pointers to consider:

  1. Make sure your product and version is still supported. Check the list of supported Trend Micro products. If your product is not listed, it is recommended to upgrade to the latest version of your product for continuous protection and support service.
  2. Visit the landing page of your product to see the common inquiries and their corresponding solutions. You may refer to the complete list of product pages.
  3. Search for knowledgebase articles to resolve your issue. You can look for the exact error messages and apply the appropriate procedure.
  4. For a problem regarding a suspected virus, check the Virus and Threat Help page. This page offers the following:
    • Articles to prevent, detect, remove, and fix threat-related issues
    • Malware protection best practices
    • Free tools to troubleshoot malware
    • Threat Encyclopedia
    • Updates on the latest threats
  5. Collect the necessary information that will help the support representative to analyze your issue. You may use the Case Diagnostic Tool.
Premium
Internal
Rating:
Category:
Troubleshoot; Remove a Malware / Virus
Solution Id:
1105712
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support


To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.


Need More Help?

Create a technical support case if you need further support.