Summary
When you manually update the Smart Scan of OfficeScan (OSCE), it fails and the following error shows:
Update unsuccessful. Try to update again or contact your support provider if this issue persists [errno: 232].
Upon checking the diagnostic.log, it displays the following:
[03828] [ERROR] [Update_FRS.cpp (153)] The counter of continuous download full TBL is reached the limitation, stop AU update. (ContFullTBLPtnCount=168, MaxDownloadFullTBL=168
Details
To resolve the issue:
- Open the OSCE web console and navigate to Administration > Smart Protection > Integrated Server.
- Untick the Enable File Reputation Service checkbox.
- Click Save.
- Open the ..\PCCSRV\WSS\FRSUpdateCounter.ini file using Notepad.
- Set the counter "CONT_FULL_TBLPTN_COUNT" to "0" and save the file. [UpdateCounter]
CONT_FULL_TBLPTN_COUNT=0 - Delete the ...\PCCSRV\WSS\diagnostic.log file.
- Edit the ...\PCCSRV\WSS\log.ini file with the following information: [TMCOMMONLOGGING]
LogEnable = 1
LogLevel = 4 - Save the file.
- Reactivate the File Reputation Service by ticking again the Enable File Reputation Service checkbox.
- Check if the issue is resolved by clicking the Update Now button for Smart Scan Pattern.
If the issue persists, submit the ...\PCCSRV\WSS\diagnostic.log file to Trend Micro Technical Support.
