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Error 232 appears when the Smart Scan manual update fails

    • Updated:
    • 17 Oct 2016
    • Product/Version:
    • OfficeScan 11.0
    • OfficeScan XG.All
    • Platform:
    • Windows 2008 Enterprise
    • Windows 2008 Enterprise 64-bit
    • Windows 2008 Standard
    • Windows 2008 Standard 64-bit
    • Windows 2012 Standard
    • Windows 2012 Standard R2
Summary

When you manually update the Smart Scan of OfficeScan (OSCE), it fails and the following error shows:

Update unsuccessful. Try to update again or contact your support provider if this issue persists [errno: 232].

Upon checking the diagnostic.log, it displays the following:

[03828] [ERROR] [Update_FRS.cpp (153)] The counter of continuous download full TBL is reached the limitation, stop AU update. (ContFullTBLPtnCount=168, MaxDownloadFullTBL=168

Details
Public

To resolve the issue:

  1. Open the OSCE web console and navigate to Administration > Smart Protection > Integrated Server.
  2. Untick the Enable File Reputation Service check box.
  3. Click Save.
  4. Open the ..\PCCSRV\WSS\FRSUpdateCounter.ini file using Notepad.
  5. Set the counter "CONT_FULL_TBLPTN_COUNT" to "0" and save the file.
    [UpdateCounter]
    CONT_FULL_TBLPTN_COUNT=0
  6. Delete the ...\PCCSRV\WSS\diagnostic.log file.
  7. Edit the ...\PCCSRV\WSS\log.ini file with the following information:
    [TMCOMMONLOGGING]
    LogEnable = 1
    LogLevel = 4
  8. Save the file.
  9. Reactivate the File Reputation Service by ticking again the Enable File Reputation Service check box.
  10. Check if the issue is resolved by clicking the Update Now button for Smart Scan Pattern.

If the issue persists, submit the ...\PCCSRV\WSS\diagnostic.log file to Trend Micro Technical Support.

Premium
Internal
Rating:
Category:
Update
Solution Id:
1105825
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