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Expiration date of my Trend SafeSync program appears differently on several computers

    • Updated:
    • 10 Nov 2014
    • Product/Version:
    • SafeSync for Business 5.1
    • Platform:
    • Macintosh Leopard
    • Macintosh Lion
    • Windows 7 32-bit
    • Windows 7 64-bit
    • Windows Vista 32-bit
    • Windows Vista 64-bit
    • Windows XP Home
    • Windows XP Professional
Summary
This article shows you what to do when your Trend Micro SafeSync programs says that it is expired on one computer, and still active on another.
Details
Public
To resolve this issue, you need to reactivate your Trend Micro SafeSync program.
Since the issue is about two computers that have contradicting information on your Trend Micro SafeSync subscription, please refresh the status of your program. To do this, you can log out, then sign in again.
Follow the steps below:
  1. Make sure you have the latest version of Trend Micro SafeSync by following the steps in this article: Checking if you have the latest version of Trend Micro SafeSync installed
  2. Do either of the following:
    • If you have an older version installed, upgrade your program.
    • If you aready have the latest version, proceed to the next step.
  3. Log out your Trend Micro program by doing either of the following:
    • Right-click the Trend Micro SafeSync icon in your system tray, then select Signout.
    • Click Sign Out in the upper-right corner of the Trend Micro SafeSync website.
  4. Log in to your Trend Micro program by doing either of the following:
    • On your computer:
      1. Double-click the Trend Micro SafeSync files shortcut on your desktop or in your system tray near your computer's clock.
      2. Type your email address and password, then click Sign In.
    • On the Trend Micro SafeSync website:
      1. Go to the Trend Micro SafeSync website.
      2. Type your email address and password on the fields provided, then click Sign In.
The status of your Trend Micro SafeSync subscription will refresh. It will now display the correct expiration date.
Premium
Internal
Rating:
Category:
Configure; Register
Solution Id:
1105835
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