Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

Error code -2 appears when editing documents online using Safari

    • Updated:
    • 10 Nov 2014
    • Product/Version:
    • SafeSync for Business 5.1
    • Platform:
    • Macintosh Leopard
    • Macintosh Lion
    • Macintosh Mountain Lion
    • Macintosh Snow Leopard
    • Macintosh Tiger
Summary
You encounter error code -2 when updating Trend Micro documents online using Safari.
Details
Public
This happens because of Safari's security settings.
To resolve the issue, adjust Safari's security settings:
  1. Open Safari.
  2. Click Safari on the top-left hand part of the screen, then click Preferences
    Preferences
  3. Click the Security tab.
    Security Tab
  4. Click Java.
  5. Right-click the I.P. Address, and then click Allow Always
    Security
  6. Click Done. You can now update documents online without any problems.
Premium
Internal
Rating:
Category:
Troubleshoot; Update
Solution Id:
1105839
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support


To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.


Need More Help?

Create a technical support case if you need further support.