Summary
You encounter error code -2 when updating Trend Micro documents online using Safari.
Details
This happens because of Safari's security settings.
To resolve the issue, adjust Safari's security settings:
- Open Safari.
- Click Safari on the top-left hand part of the screen, then click Preferences.
- Click the Security tab.
- Click Java.
- Right-click the I.P. Address, and then click Allow Always.
- Click Done. You can now update documents online without any problems.