Trend Micro - Securing Your Journey to the Cloud Business
Support
Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

Getting the “A unique folder name must be provided” message in SafeSync for Business web portal

    • Updated:
    • 6 Feb 2019
    • Product/Version:
    • SafeSync for Business 5.1
    • Platform:
    • Windows 7 32-bit
    • Windows 7 64-bit
    • Windows Vista 32-bit
    • Windows Vista 64-bit
    • Windows XP Home
    • Windows XP Professional
Summary
This article shows you what to do when you create a new folder with the same name in your Trend Micro SafeSync online storage.
Details
Public
Paired remote folders will not be in the SafeSync folder. If you manually place a folder of the same name in the SafeSync folder, it may cause an issue.
You may do any of the following:
  • If you want the local files to be synchronized to the server, but do not want to synchronize them into the paired folder: Rename the local folder.
  • If you want the local files to be synchronized to the server and you want to sync them into the paired folder: Move them into the local folder with syncs with the paired remote folder.
  • If you do not want the local files to be synchronized: Remove them from the SafeSync folder.
Premium
Internal
Partner
Rating:
Category:
Configure
Solution Id:
1105841
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.
Related Articles