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Unable to upload files on SafeSync storage

    • Updated:
    • 11 Nov 2014
    • Product/Version:
    • SafeSync for Business 5.1
    • Platform:
    • Windows 7 32-bit
    • Windows 7 64-bit
    • Windows Vista 32-bit
    • Windows Vista 64-bit
    • Windows XP Home
    • Windows XP Professional
Summary
This article shows you what to do when you cannot upload files with your Trend Micro SafeSync program. The following also happen:
  • Trend Micro SafeSync is stuck on a certain file that does not exist or is not available.
  • Trend Micro SafeSync is occupying too much space on the C:\ drive.
Details
Public
To resolve this issue, delete the contents of the Trend Micro SafeSync root folder.
  1. Disable or turn off your Trend Micro SafeSync by right-clicking the system tray icon, then selecting Exit.
  2. Do either of the following:
    • For Windows XP: Go to the C:\Documents and Settings\\Local Settings\Application Data\ Trend Micro\ODSP\root folder.
    • For Windows Vista and Windows 7: Go to the C:\Users\\AppData\Trend Micro\ODSP\root folder.
  3. Check if the contents of the root folder is a duplicate of the ones on your Trend Micro SafeSync storage or your local drive.
  4. Delete the duplicate files.
  5. Enable the Trend Micro SafeSync program by double-clicking the shortcut icon on your desktop.
  6. Check if the program will synchronize properly.
Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1105851
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