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Cannot find the activation key from the Order Confirmation email after purchasing SafeSync for Business (SSFB)

    • Updated:
    • 21 Sep 2016
    • Product/Version:
    • SafeSync for Business 5.1
    • Platform:
    • Macintosh Leopard
    • Macintosh Lion
    • Macintosh Snow Leopard
    • Macintosh Tiger
    • Windows 7 32-bit
    • Windows 7 64-bit
    • Windows Vista 32-bit
    • Windows Vista 64-bit
    • Windows XP Professional
Summary

Know the possible scenarios why the activation code or serial number is missing in the Order Confirmation email after your SafeSync purchase.

Details
Public

You only receive an activation code when you buy a new  SafeSync for Business (SSFB) program:

You already have an existing SafeSync for Business (SSFB) account

Your subscription will be extended automatically after you purchase or renew the program. This happens if you have SSFB installed on your computer and you have already created an account.

Open your  SSFB program, and check if the expiration date has been extended after your purchase or renewal.

You upgraded to the full version of your SafeSync for Business (SSFB) trial

When you upgrade your program from the trial version to the full version, you do not need a serial number to activate the program. The expiration date and program version will be automatically updated after the purchase is complete.

Open your SSFB program and check if the expiration date has been extended.

If you purchased a new program without a previous SSFB account, your Order Confirmation email should contain the activation key.

If you still cannot find the activation key, contact Trend Micro Technical Support.

Premium
Internal
Rating:
Category:
Purchase
Solution Id:
1105860
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