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“Calculating time remaining” message appears when SafeSync initializes when synchronizing files

    • Updated:
    • 11 Nov 2014
    • Product/Version:
    • SafeSync for Business 5.1
    • Platform:
    • Windows 7 32-bit
    • Windows 7 64-bit
    • Windows Vista 32-bit
    • Windows Vista 64-bit
    • Windows XP Home
    • Windows XP Professional
Summary
The following message appears when Trend Micro SafeSync does not show the Estimated Time remaining field when your files are being synchronizing:
Calculating time remaining
Details
Public
This issue may happen because of insufficient file permissions on certain files or folder that are being synced.
To resolve this issue, you need to identify which files, folders, and sub-folders are syncing and manually check their permission settings.
For Windows XP
  1. Restart your computer in Safe Mode or Safe Mode with networking.
    For instructions, refer to the following KB article: Restarting Windows in Safe Mode.
  2. Right-click the file you want to check, and then click Properties.
  3. Click the Security tab.
  4. Click Add, then make sure the following are included in the list:
    • Administrators
    • Users
    • System
    • Name of your user account
  5. Tick Full Control on each item on the list, and then click OK.
For Windows Vista and Windows 7
  1. Right-click the file you want to check, and then click Properties.
  2. Click the Security tab.
  3. Click Edit.
  4. Click Add, then make sure the following are included in the list:
    • Administrators
    • Users
    • System
    • Name of your user account
  5. Tick Full Control on each item on the list, and then click OK.
If the issue persists, do the following:
  1. Collect the necessary Trend Micro SafeSync logs, and then submit them to Trend Micro Technical Support.
  2. Contact Trend Micro Technical Support through either of the following channels:
Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1105861
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