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Incoming emails are rejected and "550 5.7.1 Message rejected as spam by Content Filtering" error appears in Hosted Email Security (HES)

    • Updated:
    • 30 Jul 2020
    • Product/Version:
    • Hosted Email Security 1.9.8
    • Hosted Email Security 2.0
    • Platform:
    • N/A N/A
Summary
Inbound emails are not delivered in HES and when you check the MTA backend logs you see the following error message:
550 5.7.1 Message rejected as spam by Content Filtering
Details
Public

The issue occurs when the sender has another third-party antispam solution that prevents HES to send the email to the final recipient.

To resolve the issue, configure the third-party antispam solution and safelist the HES IP addresses. For more information, refer to the following KB article: Accepting emails coming only from Hosted Email Security (HES) server.

The error is also generated if the Content Filtering in Microsoft Exchange. For more information, refer to the following Microsoft topic: 550 5.7.1 Message rejected as spam by Content Filtering.

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Category:
Troubleshoot
Solution Id:
1105955
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