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Manually stop Outbreak Defense from preventing network drive access in Worry-Free Business Security (WFBS)

    • Updated:
    • 7 Sep 2017
    • Product/Version:
    • Worry-Free Business Security Standard/Advanced 6.0
    • Worry-Free Business Security Standard/Advanced 7.0
    • Worry-Free Business Security Standard/Advanced 8.0
    • Worry-Free Business Security Standard/Advanced 9.0
    • Worry-Free Business Security Standard/Advanced 9.5
    • Platform:
    • Windows 2000 Advanced Server
    • Windows 2000 Professional
    • Windows 2000 Server
    • Windows 2003 Enterprise
    • Windows 2003 Server R2
    • Windows 2003 Small Business Server
    • Windows 2003 Small Business Server R2
    • Windows 2003 Standard
    • Windows 2008 Enterprise
    • Windows 2008 Essential Business Server
    • Windows 2008 Server R2
    • Windows 2008 Small Business Server
    • Windows 2008 Standard
    • Windows 2011 Small Business Server Essentials
    • Windows 2011 Small Business Server Standard
    • Windows 2012 Enterprise
    • Windows 2012 Server Essentials
    • Windows 2012 Web Server Edition
    • Windows 7 32-bit
    • Windows 7 64-bit
    • Windows 8 32-bit
    • Windows 8 64-bit
    • Windows 8.1 32-bit
    • Windows 8.1 64-bit
    • Windows Mobile 5 Pocket PC
    • Windows Vista 32-bit
    • Windows Vista 64-bit
    • Windows XP Home
    • Windows XP Professional
    • Windows XP Tablet PC
Summary
Outbreak Prevention Policy (OPP) denies network drive access in WFBS even if you performed the following steps:
  1. You logged in as administrator.
  2. You disabled OPP.
  3. You unloaded the Security Agent on machines that host and access the drive.
Details
Public

Network access will be denied when you have manually enabled OPP in the WFBS console. To resolve the issue, you may do the following:

  1. On the Security Server and other servers with shared folders or files that you cannot write to:
    1. Unload or exit from the Security Agent.
    2. Stop all Trend Micro Security Agent services and kill the remaining Security Agent processes.
  2. Go to the …Trend Micro\Security Agent folder and check if TMOpp.ini (without underscore "_") and TmOppRestore.ini are present. If yes, delete both files.
  3. Access the PCCSRV folder and check TmOpp.ini in the Pccnt\Common folder and TmOppSetting.ini in the Web\TmOPP folder. See if Enable / Disable Opp is set to Enable =0 for both.
  4. Wait for two minutes and make sure that nothing has restarted yet.
  5. Start the Trend Micro services in the following order:
    1. Trend Micro Security Server Master Service
    2. Trend Micro Smart Scan Service
    3. Trend Micro Security Agent Listener Service
    4. Trend Micro Security Agent Real-time Scan
    5. Worry-Free Remote Manager (WFRM)
  6. Wait for two minutes for the destination server to update its configuration in the Security Server. OPP will be disabled and the network can be accessed.
Premium
Internal
Rating:
Category:
Configure
Solution Id:
1106079
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