Trend Micro - Securing Your Journey to the Cloud Business
Support
Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

Unable to update InterScan Web Security Virtual Appliance (IWSVA) from the Control Manager (TMCM) server

    • Updated:
    • 10 Mar 2017
    • Product/Version:
    • InterScan Web Security Virtual Appliance 6.0
    • InterScan Web Security Virtual Appliance 6.5
    • Platform:
    • VMware ESX - 5.0
    • VMware ESXi 5.1
Summary

IWSVA cannot be successfully updated when TMCM deployed the components to IWSVA.

The debug log indicates that IWSVA cannot get files from TMCM due to network issues:

Err 20141119 13:16:56 22321 4151645984 Getaddrinfo error
Err 20141119 13:16:56 22321 4151645984 HttpConnection: Socket connect fail
Err 20141119 13:16:56 22321 4151645984 TmDownloader: Connection fail when try to open resource
Err 20141119 13:16:56 22321 4151645984 Downloader returns: 4

Details
Public

The issue is due to a missing configuration (i.e. the IP address and the hostname of the TMCM server) in the host file.

To resolve this, add the IP address and the hostname of the TMCM server to the host file:

  1. Open the ../etc/hosts file using the following command:

    vi /etc/hosts

  2. Look for the following entries:

    127.0.0.1 localhost
    ::1 localhost

  3. Add the IP address and the hostname of the TMCM server. For example:

    192.168.1.100   %TMCM server hostname%

Premium
Internal
Rating:
Category:
Troubleshoot; Update
Solution Id:
1106089
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

Related Articles